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Danish speaking Customer Service Administrator



This job is no longer accepting applications

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Customer Service
Stoke-on-Trent, UK
Posted on Friday, February 9, 2024
Danish speaking Customer Service Administrator

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Danish Speaking Customer Service Administrator

Salary £28,000 + bonus scheme

12 Month Temporary Contract

More than just a job!

Why should you start at Michelin, you ask? Because at Michelin, people are paramount. If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly – then come to us.

The entire mobility industry is changing, which is why we are currently looking for people who want to make a difference together with us and approach topics such as innovation and sustainability with just as much conviction and passion as we do.

What do we offer you?

  • Salary £28,000 + bonus scheme

  • 25 days annual leave + bank holidays

  • Hybrid working

  • Monday-Friday 7am - 3:30pm (37.5hrs)

  • Company pension and social benefits that only a large company can offer.

  • A familiar, appreciative and respectful corporate culture with flat hierarchies

What’s your mission?

Manage Order & delivery
Capture, record and commit customer orders according to customer needs, agreement and defined service level.
Proposes product alternatives in case of phase-out or shortage.
If relevant, optimise, plan and coordinate the delivery with customers and partners.

Monitor Execution
Handle customer orders portfolio and monitor execution.
Liaise with the relevant partners to ensure on-time deliveries and service commitment.
Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer.
Inform and follow up with customers.

Manage Request
Capture customer’s requests & claims.
Analyse and provide issue resolution or appropriate answer.
Contact, follow up and close the loop with customer.
Perform basic root cause analysis and implement corrective actions to eliminate reoccurrences.
Share recurring problems with the relevant internal partner(s) in order to find solutions.

Support sales
Seize opportunities to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
Apply and improve work methods.
Apply standards and procedures (including internal control rules & embargo ….).
Contribute to continuous improvement to enhance work methods and customer satisfaction.

At Michelin, our aim is to break away from outdated ideas and limiting beliefs, not only to allow differences, but to actively promote them. We are open to all applications and treat all applicants with respect, openness and fairness.

This job is no longer accepting applications

See open jobs at Michelin.