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• Ensure the sustainability of assigned franchisees, by creating, tracking and contributing to their Business Plan whilst ensuring their satisfaction with the franchise offer
• Create and follow with the franchisee various action plans (service range offer, communication, training, online approach, etc.) and manage the business development fund of assigned franchisees.
• Ensure that the stores comply with the Minimum Performance Standards defined (range of services and capabilities, customer service and facilities, NPS, Online, brand policy, standards of service).
• Plan, contribute and follow the traffic generation actions (online, fleets, marketing, CRM…), as well the conversion performance at the stores.
• Ensure that the franchise royalty fees are collected on time and prepare Benefit Card (fees being paid by the franchisee vs value delivered by franchise)
• Ensure that the information from Franchisee business performance is being collected on good timing.
• Support the correct implementation and appropriation of the IS/IT tools defined for the network

KEY EXPERIENCES IN:

• Sales and/or Distribution
• Doing market analysis
• Building partnership