At Microsoft, our mission is to empower every person and every organization on the planet to achieve more.

We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

You will act as the voice of the customer — translating complex challenges into actionable, high-impact solutions — while guiding customers toward a well-architected, secure, and AI-enabled future.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Be a Trusted Advisor and Drive Business Value through AI Transformation Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Guide customers toward well-architected, secure, and AI-enabled solutions, actively listening and respectfully advocating for optimal architectures. Build relationships with Technical Decision Makers (TDMs) and bridge the gap to Business Decision Makers (BDMs), including C-level engagement (CIO, CISO) as required.

Drive Customer Success Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. Proactively identify, escalate, and mitigate blockers to accelerate solution deployment and value realization. Define customer conditions of success and execute strategies to improve experience and accelerate transformation.

Leverage Agentic AI Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Identify and translate customer problems into industry solutions that clearly demonstrate ROI — including through proof of concept, MVP, and rapid prototype approaches.

Explore Growth Opportunities Partner with technical and sales teams to identify opportunities and develop tailored solutions that drive expansion and business value realization. Support partners and sales teams through proof of concept and technical pre-sales activities, and proactively capture opportunities.

Accelerate the Customer AI Transformation Journey Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and help scale learning across customers.

Embrace a Growth Mindset Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy, product roadmaps, and engineering teams. Identify patterns of feedback across customers and territories to develop strategic and actionable insights.

Be a Learn-It-All Demonstrate a self-learner mindset through continuous, self-directed learning in areas including Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years' experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years' experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 4+ years' experience in a customer-facing role (internal and/or external)
• 4+ years' experience working on technical projects
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.