Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Treasury supports the digital transformation journey of Microsoft’s customers, partners & vendors by providing competitive credit and payment solutions to support revenue growth while managing credit risk.

We are a compliance first organization with customer obsession and deal economics focus. We support over $150B in trade and receivables and $11B in payment solutions per year in global markets. The team is also charged with managing over $130B of investment portfolio, currency risk, bank account infrastructure and business risk insurance.

The Change Manager will own the Change Management Framework for regulated products and services in a newly created Payments Institution based in Dublin, Ireland.

You will shape how Microsoft assesses, governs, and monitors change risk in a regulated environment, operating independently, applying your program management expertise to influence Microsoft change initiatives and provide oversight across customer operations and complaints.

• Own the Change Management Framework. Own the Change Management Framework for regulated products and services, influencing Microsoft change initiatives and providing oversight of customer operations and complaints. Run the full Change Management process — including intake review, change assessments, and ongoing monitoring of change implementation as required.

• Lead the change program portfolio. Contribute to or lead a portfolio of change projects, including the project plan, RACI framework, timelines, milestones, financial management, performance metrics, and resource needs for complex programs. Communicate program status and risk to relevant stakeholders and hold them accountable for the established schedule, risk-mitigation plans, and processes.

• Define and track success criteria. Define and track the success criteria (ROI, SLAs, OKRs, KPIs) and performance metrics (quality, adoption, usage, impact, effectiveness) for the change program, and identify which data will result in data-driven decision-making. Collect and evaluate metrics and use scorecards and dashboards to monitor complex programs and ensure activities align with business and program objectives.

• Drive reporting to senior leadership. Provide regular reporting to the COO, executive committees, and the Board on change risk. Leverage data and performance metrics to demonstrate program value, show business impact through storytelling, and adapt communication style to audience and business needs.

• Conduct cost-benefit analysis and improvement reviews. Conduct cost-benefit analyses to examine performance to value drivers (P&L, ROI). Contribute to monthly business review (MBR) and run rhythms regularly to identify what is working and what is not, and use data analytics and scenario analyses to derive insights, identify program risks and mitigation plans, and surface opportunities to streamline programs.

• Identify, scope, and design programs. Perform program landscape research and analysis, identify and scope opportunities to develop new programs and improve current ones, and work with cross-functional stakeholders — Engineering, Supply Chain, Finance, Technical Program Management — to design complex security-, privacy-, and regulatorily-compliant programs from initiation to delivery with minimal coaching.

• Support audits and regulatory reviews. Support audits, regulatory reviews, and inspections by providing clear evidence of control and oversight. Demonstrate understanding of how systems work and impact one another using process flow mapping tools, develop processes around scope and schedule changes, and ensure security principles are incorporated into all planning processes.

• Lead change adoption and communication. Define the vision and strategy for change, broad and specific impact, and the flow of communication and interaction with the organization to drive change management. Communicate complex programs to stakeholders, partners, and customers to gain buy-in, lead the rhythm of business during plan execution, and partner with HR on training and reskilling needs.

• Master's Degree in Business, Operations, Finance, or related field AND solid experience in program management, process management, or process improvement

  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND extensive experience in program management, process management, or process improvement OR equivalent experience.

• Prior experience supporting audits, regulatory reviews, or inspections in a regulated environment.

• Prior experience in financial services, payments, technology, cloud services or online platforms sectors.

• Exposure to change risk management in regulated industries, CBI requirements, or PSD2.