Are you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and know how to align competing priorities to drive shared success.

Our organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As an experienced Services Account Manager, this role will give you the opportunity to accelerate your career growth, be part of a high performing team and develop, own and close strategic opportunities that leverage AI and cutting-edge solutions for customers that grow consumption.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer & Executive Engagement

• Own and deepen executive relationships with key stakeholders.
• Connect customer C-level and business leaders with Microsoft executives to strengthen strategic partnerships.
• Serve as the trusted advisor for business transformation, digitalization, and AI initiatives.

Account Strategy & Growth

• Develop and execute multi-year account strategies covering both Unified and ISD opportunities.
• Drive achievement of revenue, consumption, and customer success targets.
• Identify whitespace opportunities and expand Microsoft footprint across business units and geographies.

Unified Business Leadership

• Lead Unified renewal, expansion, and attach motions.
• Position Unified as a strategic platform for customer success, operational resilience, security, and AI readiness.
• Coordinate cross-functional teams to maximize Unified penetration and growth.

ISD Opportunity Development

• Identify and qualify large transformation opportunities in areas such as AI, Data, Cloud, Security, Modernization, and Industry Solutions.
• Lead strategic technology discussions and shape high-impact consulting and delivery engagements.
• Drive pipeline creation and conversion for large ISD pursuits.

Orchestration & Stakeholder Management

• Lead virtual teams across CSU, STU, ATU, ISD Delivery, Customer Success, Partners, and Specialists.
• Align resources, priorities, and executive sponsorship to accelerate business outcomes.
• Build strong internal networks to ensure deal execution and customer success.

Customer Success & Escalation Management

• Proactively identify customer satisfaction risks and remove blockers.
• Coordinate recovery plans and executive engagement when issues arise.
• Ensure long-term customer health and retention.

Industry & Solution Expertise

• Maintain deep understanding of Financial Services industry trends, regulations, and competitive landscape.
• Articulate Microsoft’s value proposition across AI, Cloud, Security, Data, and Business Applications.
• Position Microsoft solutions in alignment with customer business priorities and transformation goals.

Required/minimum qualifications

• Bachelor's Degree AND 8+ years of sales experience within the Information Technology industry, including proven experience selling cloud solutions and driving complex enterprise sales engagements.
• 3+ years of direct experience managing or selling to Financial Services Industry (FSI) customers, with understanding of banking, insurance, or capital markets business environments.
• Fluent in English, Cantonese, and Mandarin.

Additional or preferred qualifications

• Bachelor's Degree AND 12+ years of sales experience within the Information Technology industry, including proven experience selling cloud solutions and driving complex enterprise sales engagements.
• 5+ years of direct experience managing or selling to Financial Services Industry (FSI) customers, with understanding of banking, insurance, or capital markets business environments.
• Fluent in English, Cantonese, and Mandarin.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.