Shape Product Strategy and Strategic Initiatives

• Partner across creative, product, design, research, engineering, marketing, brand, business, legal, external agencies, and strategic partner teams to shape and deliver high-impact initiatives.

• Define product strategy, goals, requirements, success criteria, and execution plans for initiatives and experiences within the portfolio.

• Translate customer, business, technical, and creative opportunities into clear product plans and delivery pathways.

• Identify and frame new product opportunities that influence experience direction, roadmap planning, and investment decisions.

• Contribute product thinking, creative judgment, and operational leadership throughout the lifecycle of initiatives.

• Guide work from early exploration and concept development through implementation, launch, learning, and iteration.

Drive Product Requirements and Implementation

• Develop product requirements, feature definitions, prioritization frameworks, and implementation plans that guide cross-functional execution.

• Partner with Research, Design, Product, and Engineering teams to identify customer needs, validate opportunities, and inform product direction.

• Drive tradeoff decisions across customer value, business goals, technical feasibility, creative ambition, and delivery timelines.

• Ensure product intent, experience quality, and customer value are preserved from early strategy through shipped implementation.

• Use qualitative and quantitative insights to inform product decisions, iteration, and prioritization.

Lead Cross-Functional Programs

• Drive complex initiatives spanning multiple teams, organizations, and stakeholder groups.

• Establish clarity around goals, priorities, success criteria, milestones, dependencies, risks, and decision-making.

• Build strong partnerships across internal teams, product organizations, leadership groups, external agencies, and strategic collaborators.

• Facilitate planning sessions, reviews, workshops, leadership updates, and operating rhythms that enable teams to move effectively.

• Drive cross-functional alignment on product scope, roadmap priorities, implementation plans, and launch readiness.

• Partner with Engineering and Design teams to define implementation approaches and deliver customer value.

Advance Both Long-Term Vision and Near-Term Delivery

• Operate across multiple planning horizons simultaneously.

• Support future-facing exploration, experimentation, and capability development while driving progress on active product priorities.

• Help define future product opportunities, investment areas, experience roadmaps, and strategic bets.

• Balance strategic ambition with practical execution to move concepts from vision into realized products, experiences, and programs.

• Create pathways that allow long-term innovation and near-term delivery to progress in parallel.

Build Systems for Product and Creative Execution

• Develop and improve operating models, planning frameworks, collaboration patterns, and delivery systems.

• Establish scalable approaches that enable creative and cross-functional teams to define, build, and ship high-quality experiences.

• Coordinate resources, timelines, dependencies, partner engagement, and stakeholder alignment across multiple initiatives.

• Identify opportunities to improve effectiveness, decision-making, execution quality, and organizational health.

• Help build repeatable systems for moving from ambiguous opportunity spaces to clear product direction and implementation.

Champion Customer Impact, Quality, Innovation, and Craft

• Advocate for high-quality customer experiences, product excellence, and creative ambition.

• Support efforts that advance the Studio’s creative vision, product strategy, and customer impact.

• Help identify emerging opportunities, partnerships, and new areas for product innovation.

• Foster a culture of experimentation, customer learning, collaboration, and continuous improvement.

• Ensure shipped experiences reflect high standards for usability, coherence, accessibility, trust, and craft.

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Preferred Qualifications:

• 7+ years of experience in Product Management, Product Planning, Experience Strategy, Creative Production, Design Program Management, or related disciplines.

• Demonstrated success defining and delivering products, features, experiences, or strategic initiatives from concept through implementation.

• Experience developing product strategies, requirements, prioritization frameworks, roadmap inputs, and execution plans.

• Experience leading ambiguous 0-to-1 initiatives and translating early opportunities into clear product direction.

• Strong communication, facilitation, stakeholder management, and organizational skills.

• Experience partnering closely with Design, Research, Engineering, Marketing, Brand, Business Development, Legal, Product Management, external agencies, and strategic partners.

• Ability to navigate ambiguity, create clarity, and influence decisions across diverse stakeholder groups.

• Strong systems-thinking, strategic thinking, product judgment, and execution skills.

• Passion for customer experiences, innovation, emerging technologies, and human-centered AI.

• Experience with AI products, agents, conversational experiences, consumer technology, enterprise software, or digital experiences.

• Experience influencing product roadmaps, investment decisions, and cross-org priorities.

• Experience defining product requirements and driving product delivery in highly cross-functional environments.

• Experience using qualitative and quantitative insights to inform product decisions.

• Familiarity with experimentation, prototyping, customer research, product validation, and iteration methodologies.

• Experience working in incubation, emerging technology, or future-facing product environments.

• Interest in the future of AI-powered experiences and human-centered technology.