Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for powering Microsoft’s online products and services and enabling its “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

This role sits within a high‑impact team accountable for driving structured problem‑solving, solution development, and continuous operational improvement across the Data Centre capacity delivery, with a particular focus on new-build and construction-led programs. The role owns defined scopes of work from discovery through delivery, applying sound program judgment to translate business and technical needs into predictable, scalable outcomes.

Designed as an early‑career Technical Program Management opportunity, this role provides broad exposure across solution management, governance, and operational enablement. With mentorship and coaching, the role enables individuals to independently own workstreams, manage risks and dependencies, and drive execution outcomes, with increasing scope and complexity as capability and confidence grow.

Key Responsibilities

Structured Discovery & Intake

• Lead structured discovery activities for emerging or moderately complex problem spaces, with guidance.
• Own documentation of problem statements, assumptions, constraints, dependencies, and success criteria.
• Partner with solution leads and cross-functional teams to translate business, engineering and site-delivery needs into executable approaches, considering build-phase constraints, critical dependencies and readiness requirements.

Solution Design & Delivery

• Apply technical program judgment to evaluate solution options, delivery trade‑offs, implementation risks, and constraints.
• Participate in reviews, lessons learned, and continuous improvement cycles to improve predictability, quality, and delivery outcomes.

Stakeholder Engagement & Communication

• Create and deliver clear, concise artefacts including slide content, status updates, dashboards, and written communications.
• Engage effectively with cross‑functional stakeholders across engineering, construction, integration, operations, and business teams to drive alignment and execution.
• Build confidence presenting recommendations, updates, and risks, incorporating feedback and coaching.

Risk, Issues & Dependency Management

• Own risk, issue, and dependency management across assigned initiatives and workstreams.
• Proactively identify emerging risks, cross‑team impacts, and mitigation options.
• Escalate risks and issues with clarity, context, and recommended actions.

Process & Quality Enablement

• Lead documentation and standardisation of core processes, playbooks, and ways of working across the data centre build lifecycle.
• Support quality checks, process adherence, and continuous improvement initiatives.
• Identify systemic gaps and inefficiencies and contribute to sustainable process improvements.

Tooling & Automation

• Define requirements and support the adoption and improvement of delivery tools, templates, and workflows.
• Contribute to automation initiatives through requirements definition, data validation, user testing, and feedback cycles.

Analytics & Reporting

• Translate data into insights, trends, and recommendations that support informed decision‑making.
• Ensure data accuracy, consistency, and reporting hygiene.

Governance & Compliance

• Ensure data handling, reporting, and tooling align with Microsoft security, compliance, and quality standards.

Core Behaviours & Characteristics

• Ownership mindset with sound program judgment, including knowing when and how to escalate.
• Comfortable operating in ambiguity while driving clarity and progress.
• Strong attention to detail with an understanding of the broader business and technical context.
• Proactive, structured communicator who asks thoughtful questions.
• Demonstrates Microsoft cultural attributes: Create Clarity, Generate Energy, Deliver Success.

Growth & Development

This role provides a strong foundation in Technical Program Management through mentorship, hands-on delivery experience and exposure to increasingly complex data centre build and capacity-delivery scopes. The role supports growth toward broader workstream ownership, deeper understanding of design-to-turnover delivery, stronger technical program leadership and expanded cross-team influence over time.

Qualifications

Required Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field (or equivalent experience).
• 2–4 years’ experience in program management, project delivery, operations, analytics, or process improvement roles.
• Strong organisational, analytical, and communication skills.
• Comfort structuring problems, managing execution, and working with data.
• Ability to operate effectively in a fast‑paced, evolving environment with competing priorities.

Preferred Qualifications

• Experience supporting or delivering programs across technical or engineering teams, familiarity with data centre build phases and terminology would be advantageous.
• Experience with reporting and analytics tools (e.g., Excel, Power BI, dashboards).
• Familiarity with continuous improvement methodologies (e.g., Lean, Agile).
• Interest in tooling, automation, and data‑driven decision‑making.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers | #E2ECareers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.