MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

We are looking to hire a hands-on Cloud Solution Architect - Application Modernization (App Mod) (CSA) to join our diverse, talented, high performance, and innovative team, focused on driving Infrastructure and Application Migrations via the Cloud Acceleration Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and enjoy working on Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform.
CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Drive Customer Success & Business Impact: Deliver solutions aligned to Microsoft methodologies and best practices, manage risks and operational excellence, and help customers achieve business outcomes through adoption, consumption, security, resilience, and AI-enabled transformation.

• Build Trusted Customer & Partner Relationships: Act as a strategic advisor to customers, partners, and executive stakeholders (including CIOs/CISOs), translating business needs into Microsoft solutions, driving adoption, improving customer experience, and influencing product direction through customer feedback.

• Grow Business & Partner Opportunities: Identify and execute opportunities for solution expansion, consumption growth, and partner engagement; collaborate across Microsoft and partner ecosystems to accelerate deployments, increase value realization, and support revenue goals.

• Provide Technical Leadership & Scale Innovation: Mentor and upskill others, contribute to frameworks, methodologies, and intellectual property, lead cross-functional collaboration, share industry insights, and drive improvements that enable scalable, repeatable customer and partner success.

A Cloud Solution Architect (CSA) within the Cloud & AI Platforms Global Customer Success team focused on Securing the Modernization and Migration of customer workloads on Azure
Customer-Centric Approach:
- Play a pivotal role in the Azure Application Migrations Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI solutions that drive business value.

- Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping.

- Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners.

Business Impact:
- Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.

- Operational Awareness: Understanding of consumption metrics and their reflection on program effectiveness. Ability to collaborate with local teams for nominations and intake support.

- Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP.

- Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings.

- Architect Azure Infrastructure and Azure Application Migrations Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Azure Infrastructure and Azure Application Migrations roadmaps, lead POCs and MVPs, and ensure long-term technical viability.

Technical Leadership:
- Advocate for Customers: Share insights and best practices, collaborate with the Factory team to address key blockers, and influence improvements, roadmap and feature prioritization.

- Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers.

- Continuous Learning: Stay updated on market trends, collaborate with the Analytics & AI technical community, and educate customers about GitHub Copilot and the Azure AI platform.

- Accelerate Outcomes: Through engaging with field teams, share expertise, drive factory pipeline, and promote Factory to accelerate customer success, as well as collate feedback upon execution to drive improvement and leverage field teams inputs.

Required/minimum qualifications

Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.