Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services.

The Infrastructure Planning and Acquisition Center of Excellence team (IPA CoE) is responsible for enabling and optimizing the foundation that supports infrastructure delivery for Land, Energy, Networking, and Datacenter Planning through efficient processes, data driven decision making, innovation, and automated and integrated tool sets.

As a Customer Experience Program Manager, you will drive technology programs from ideation and strategy formulation, through requirements and execution to build the next generation of core services for our organization. In this role you will be the liaison between the IPA Technology and Region Expansion business stakeholders and our internal engineering teams to foster quality and scalable technology solutions with the right level of flexibility, while simultaneously ensuring successful development and implementation with a customer focused, innovative, and collaborative team culture. Translate ideas into reality by writing high quality requirements and specifications that cover end-to-end customer scenarios, and drive for results throughout the entire product development cycle.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Work closely with engineers, partners, and stakeholders to gather and prioritize requirements and ensure alignment on scenarios.
• Listen and learn directly from customers and through customer data to ensure we’re making correct decisions each step of the way.
• Removing process ambiguity and driving to clear solutions that are delivered with high quality.
• Manage schedules, risks, and issues and communicating them effectively to the team, management, and partners.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement.
• Create strategy and technology roadmap by collaborating with the team, product, and design partners.
• Communication – clear and concise communication skills, both written and verbal at various levels, including executives.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• Demonstrated experience defining, driving, and shipping software products or services utilizing both waterfall and agile methodologies.
• Demonstrated experience simultaneously managing multiple projects in ambiguous environments with dynamic timelines
• Experience defining customer-focused scenarios, author detailed functional specifications, and demonstrated ability to lead virtual teams to ensure that scenarios are delivered end-to-end at product milestones.
  
  

Other Requirements

These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• Track record of effectively collaborating across feature teams and disciplines as a contributor or leader through digital transformation.
• Sound technical knowledge of software delivery and methodologies
• Experience/background in SAP IBP/supply chain planning.
  
  

Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.