We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Skype and Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better.

Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is very challenging, but it is a lot of fun and rewarding. We are looking for smart, passionate engineers at many levels to help us do just that to power and deliver on IC3 mission. This opportunity will allow you to make a broad positive impact across many critical IC3 domains such as chat, audio/video calling, meetings, service and data engineering, and service management.

We want you because you have an insatiable passion for technology, your constant intellectual curiosity and willingness to learn, your ability to communicate well in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time.

Responsibilities

• Develop insights on customer, business, and technical perspectives from a variety of sources, and use them to define a product/service vision.
• Translate the product vision into a design that ensures that the product/service delivers the intended value to customers and the required business objectives to Microsoft.
• Drive excitement, adoption, and satisfaction about the product/service by ensuring that Microsoft stakeholders and partners are well-prepared with the appropriate information, collateral, and messaging.
• Establish and maintain the product/service’s identity in the ecosystem so that its unique value and brand are understood.
• Use, define, and improve methodologies, processes, and standards to meet the expected product/service outcomes for Microsoft and the customer with increasing efficiency.
• Work proactively across team, product/service, or platform boundaries to share information and technology and ensure that peer team goals are aligned.
• Have a sense of personal accountability for the quality and completeness of the entire product/service and resulting user experience.
  
  

Qualifications

• A minimum of a bachelor’s degree in Computer Science or Engineering, or a related field, or equivalent alternative education, skills, and/or practical experience
• Experience in product management
• Demonstrated success in building relationships and delivering results in cross-group projects
  
  

Preferred;

• An in-depth understanding of Computer Networks and how low-level transport protocols work.
• Must have built and delivered cloud services
  
  

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Standard Background Check

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.