Cloud Operations + Innovation is seeking a skilled Business Administrator to provide support to AMERS DCOPs and their teams, This position will support the western regional data center teams. This role will take on a variety of tasks while working in a fast-paced and dynamic environment. The ideal candidate will have organizational and communication skills, be able to proactively anticipate needs and shift priorities quickly, be self-motivated, self-aware, and have the ability to balance a positive attitude with a sense of responsibility. Candidates should appreciate an energetic work environment, and have a sense of urgency for key deliverables, deliberate and forward-thinking in how approaches challenges, and operate administratively at scale.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Electrical Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Calendar Management

• Learns or provides calendar management and time planning support for manager(s) (e.g., Director). May manage community space/conference room calendars. Learns and/or aligns calendar based on knowledge of manager's preferences and operating styles (e.g., personal needs, allocation to business priorities). Ensures preparation of meeting setting (e.g., booking rooms, assisting with troubleshooting audio-video [AV] and technical issues). Learns to manage ambiguous situations.
  
  

Cross-Functional Collaboration and Communication

• Begins to develop relationships with stakeholders across multiple organizations (e.g., business-support professionals, Human Resources [HR], Finance, event planners, peers) to enable their leader and/or team's work. Begins to communicate with external partners and audiences.
  
  

Discipline Growth and Development

• Actively participates in the Business Support community. May mentor less experienced Business Support colleagues to helps others increase their understanding and ability to navigate through the organization. May support onboarding and training of new Business Support staff as applicable. Contributes to their organization's culture. Continues to shadow and learn from others and leverages mentorship from senior admins. Documents and shares best practices and insights.
  
  

Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)

• Contributes to team experience activities. Collaborates with Global Talent Acquisition (GTA) to support internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process, under guidance of senior colleagues as needed. Participates in onboarding and assists new employees, vendors, and interns as an essential contact for questions. Coordinates logistics and provides onboarding support for new employees, vendors, and interns, under the direction of senior team members (e.g., ordering new-hire equipment, setting up workstations, distribution lists, security groups). Maintains and manages headcount activities, including staff movement/transfers, reporting, offboarding, and transactions within relevant headcount management tools.
  
  

Event Coordination and Logistics

• Supports planning, coordination, promotion, and support for events. Assists with determining event needs and outcomes. May assist with and/or own creating event itinerary. Acts as a point of contact for events (e.g., changes). Addresses any preparatory setbacks and escalates to senior Business Support staff as needed. Contributes to post event close out (e.g., tracking event results/attendance, distributing post-meeting materials) under guidance of others. Contributes to team morale and building team dynamics.
  
  

Project Ownership

• Executes various projects and tasks and completes project deliverables with little or no supervision. Owns their components of project outcomes end to end with proper accountability. Identifies risks and challenges within core area of responsibility and communicates these to relevant stakeholders. Streamlines processes, provides process improvement suggestions, and adjusts as needed.
  
  

Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)

• Contributes to and oversees planning, tracking, maintenance, and adjustment of equipment and inventory based on stock requirements and business needs. Processes expense reports with full compliance of Microsoft policy. Participates in discretionary budget tracking (e.g., morale, hardware, supplies) and reporting. Performs vendor and supplier management (e.g., ensuring set up for financial processing, opening purchase orders [POs]). May contribute to budget management in partnership with peers (e.g., Finance, Business Managers).
  
  

Rhythm of Business (ROB)

• Gains deeper understanding of rhythm of business (ROB), key stakeholders, and interdependencies within the business and recognizes patterns. Helps to execute on business cadence (scheduling/meeting logistics) around the ROB of the team and identifies patterns.
  
  

Space Management and Planning

• Maintains up-to-date space-management processes and team spaces (e.g., office locations/desk assignments, private conference rooms, seasonally transitional spaces, remote/location status), with guidance. Partners with managers across the organization and senior colleagues to learn and execute processes. Supports large-scale space requests (e.g., annual office restocks, moves, space build outs), liaising between admins, and space planner. Uses space utilization data to recommend changes in space assignments and identify future space requirements. Escalates and shares with senior team members. Maintains accurate, detailed information in space database.
  
  

Travel Management

• Provides travel arrangements using Microsoft tools (e.g., accommodations, transportation, security, group codes) for manager(s) and/or group. May create itineraries for daily activities and learns to maximize trip itineraries. Ensures required documents (e.g., immunization records, visas) are obtained for international travel. Follows travel policies and leverages guidance from senior Business Support colleagues as necessary.
  
  

Embody our culture and value

Qualifications

Required Qualifications:

• 2+ years Administrative, Business Support, and/or customer service experience.
• 2+ years of experience with Microsoft products including Outlook, Teams, Word, Excel and/or PowerPoint.
• 1+ year(s) experience in procurement and inventory management.
  
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications

• Knowledge of corporate organization and culture and ability to navigate it successfully.
• Attention to detail-oriented with problem-solving and troubleshooting skills.
• Cross-team collaboration & organizational skills.
• Ability to be flexible, and work quickly and efficiently.
• Ability to react with appropriate urgency to situations and requests.
• Able to maintain confidentiality and always use discretion and judgment.
  
  

Business Support ATR-C - The typical base pay range for this role across the U.S. is USD $22.79 - $39.66 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $33.03 - $45.91 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.