With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

As a Business Program Manager at Microsoft, in the Customer Service & Support (CSS) Organization, you will be at the forefront of our new support offer designed for Mission Critical Workloads on Azure.

This pivotal role will enable the development and delivery of our new support offer. The offer itself is designed to improve the resilience and optimization of Azure''s mission-critical applications, ensuring robust assessment, guidance, and superior application-level observability. A significant part of your role will involve cultivating relationships with stakeholders, encompassing a deep understanding of their organizations, teams, and delivery. This role will be fundamental in enabling Microsoft''s commitment to supporting Mission Critical Workloads with utmost efficiency and reliability.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Oversee the execution of program plans for the Mission Critical Workload offer, ensuring all projects align with the strategic objectives and meet Microsoft''s standards for quality and performance.
• Handle risk, issue, and scope change management at the program level.
• Manage workstream deliverables with a focus on stakeholder communication, facilitation, and collaboration.
• Address risk and issue management proactively, taking on some (CSS) Program Manager responsibilities as required.
• Develop and execute communication strategies, ensuring clear messaging in support of project landing plans.
• Execute and optimize the program ROB (Rhythm of Business) and ensure strategic communication plans include all program stakeholders.
• Act as the primary liaison between stakeholders, managing expectations and ensuring clear communication throughout the program lifecycle.
• Identify potential risks associated with Mission Critical Workloads and develop comprehensive mitigation strategies.
• Monitor and evaluate program performance, providing detailed reports and actionable insights to stakeholders and executive management.
• Lead and mentor project managers and teams within the program, fostering a culture of continuous improvement and professional growth.
• Streamline program processes to enhance efficiency, effectiveness, and customer satisfaction.
• Other Embody our Culture and Values
  
  

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
• OR equivalent experience.
  
  

Preferred Qualifications

• Committedl leadership skills with the ability to manage cross-functional teams and multi-disciplinary projects.
• Reliable communication and stakeholder management skills, capable of negotiating and influencing outcomes.
• Dependable analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency in project management tools and methodologies, particularly those related to Azure''s cloud services.
• Ability to thrive in a fast-paced, high-pressure environment, managing multiple priorities and complex challenges.
  
  

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

#CES

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.