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Program Manager



Dublin, Ireland
Posted on Monday, February 12, 2024
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.

If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, have strong operational and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!

In this role, the successful candidate will partner closely with key cross-functional teams to drive programs focused on transforming how we deliver people capacity for our new data centers in our EMEA region. As CO+I continues to accelerate and expand Microsoft’s datacenter footprint across new geographies, the People Capacity team, leads a cross-organizational team, that is focused on delivering all people infrastructure requirements across the globe to meet our business needs. Including ensuring that all localization requirements are addressed, driving an equitable, inclusive employee experience that enables CO+I growth.

This is a hands-on project management role and will suit those individuals who are passionate about detailed project management. We need those prepared and motivated to get involved and rely on initiative, tenacity and focus to get projects across the line, exceeding expectations. The ideal candidate is a team player who can think strategically while also being able to execute at a tactical level. You must be able to own and drive work independently, but not in isolation.

This role blends program and project management and delivery and business acumen. The successful candidate will be a self-starter who thrives in ambiguity, with strong attention to detail, has an ability to work in a fast-paced, ever-changing environment and a desire to help shape the overall program. As an ideal candidate, you are a solution-oriented person with a combination of deep business and planning-related domain expertise and an analytical mindset in addition to a proven track record in project management and operational excellence. Be part of a thriving organization that's constantly looking for ways to improve our delivery for our people infrastructure supporting our global growth. Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this Program Manager job is for you!


As the EMEA Program Manager for People Capacity within the Global Capacity Delivery Program Management organization you will be responsible for working with numerous internal and external teams across the CO+I organization, including the Land Development team, Core Operations Functions teams, DC Operations, Azure, Human Resources, Global Talent Acquisition (recruiting), Finance, CELA (legal), and others who are needed to build the people infrastructure to work in new geographies where Microsoft datacenters are built to support the cloud.

  • Delivers multiple projects and manage delivery execution, drive predictable customer experiences with tangible outcomes and high quality.
  • Implement efficient and scalable end-to-end localization projects for multiple geos and diverse content types across the organization.
  • Manage relationships with localization vendors, alongside internal stakeholders, and final content reviewers to produce an efficient localization workflow that ensures content is well localized.
  • Drive localization process improvements and help bring awareness of localization best practices to the larger organization.
  • Drive simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies and lower costs. Refine methodology, tools, and templates for continuous improvement.
  • Monitor program milestones and internal/external dependencies that may impact the planning and deployment of item(s) within the portfolio.
  • Ensures program and project risks/issues are properly communicated to all stakeholders with correct owners and including mitigation and resolution plans.
  • Creates a supportive environment to where the project teams have visible, measurable, and repeatable processes for managing these risks.
  • Manages all schedules, ensuring all project milestones, deliverables, Go-lives, deployment dates etc., are met and in case of any variance, all stakeholders are informed with the relevant reasons for the same.
  • Maintain accurate status updates, capable of collecting, synthesizing, and publishing project and program status with regards to resources, schedule, stakeholder management, and features that influence project performance and completion.
  • Maintain cross-functional stakeholder engagement at multiple leadership levels, managing expectations, being a trusted advisor and delivering successful outcomes.
  • Actively engage in continuous learning, gathering and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiency and productivity.
  • Facilitate meetings that drive the rhythm of the business forward.
  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.


  • Minimum Bachelor’s degree or equivalent years of professional, program/project experience.
    • Significant Program/Project Management experience, preferably at a technology company with focus on project lifecycle management and implementation of industry program management methodologies
  • Proven record to drive to and achieve results in midst of ambiguity and across multiple organizations.
  • Possesses extensive experience in core Project Management skills including planning, scheduling, reporting, resource management, communications, risk management, dependencies, scope, time quality & budget.
  • Ability to think strategically, work effectively in ambiguous situations and respond favorably to change, execute effectively, work under deadline pressure and manage multiple projects.
  • High proficiency in verbal and written communication including professional presentation skills, having the ability to interact with diverse groups across multiple organizational levels including senior leaders.
  • High-performer – demonstrated ability to effectively manage, prioritize and drive results through others within a context of multiple competing priorities.
  • PMP Certification or equivalent project management experience
  • Executed high-quality localization projects within the budget boundaries and on time.
  • Working knowledge of localization processes and operational standards used in the industry.
  • Familiarity with file preparation techniques to optimize the localization process.
  • Competency in Project Management, Change Management, Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Strategic Insight
  • Proactive and solution-oriented when managing issues.
  • Excellent organization, negotiation, and problem-solving skills
  • A Bachelor's degree or equivalent years of professional experience
  • Experience working in datacenter or other critical infrastructure environments.
  • Experience communicating effectively across diverse cultures.
The Ideal Candidate Possesses The Following

  • MBA or equivalent advanced degree
  • Professional Program Management (PM) certification, PMP, PMI, Prince 2 or equivalent
  • Exceptional problem identification and problem resolution skills

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.