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Business Program Manager



United States
Posted on Monday, February 12, 2024
The Enablement & Operations (E&O) team’s purpose is to enable Microsoft Customer & Partner Solutions (MCAPS) to better serve every person and organization’s transformation and economic success. How? We design, build, and manage the levers that accelerate commercial growth—including compensation, business performance and insights, planning, skilling, and tooling and engineering. This role is part of the Sales Planning & Operations team within the E&O organization.

As a Business Program Manager, you will play a key role in a team committed to enhancing the capabilities of the entire Microsoft Customer & Partner Solutions (MCAPS) organization, fostering improved support for the transformation and economic success of every individual and organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


  • As the Business Program Manager, you will partner with MCAPS core teams to define Run of Business / Insights and Analytics Package (RoB/IAP) metrics, data definitions, and application of metrics and views to specific Run of Business (RoB) meetings
  • Partners with Core & Regional teams on alignment of data to RoB meeting preparation and templates
  • Develops and lands key IAP insights that help Core & Regional leaders easily understand key levers to improving performance and critical standard deviations across Areas.
  • Develops and drives program managment framework for MCAPS core team-sponsored landing activities and integration into RoB/IAP overall program roadmap.
  • Leads MCAPS efforts on Market Share and Market Forecast with internal stakeholders and external vendors to ensure quarterly data is available to key Core & Field leaders.
  • Works with field BSO Leads on data availability and usage in RoBs.
  • Packages key insights monthly for distribution to sales leadership.
  • Embody our culture and values.


Required Qualifications

  • Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
    • OR equivalent experience.
Preferred Qualifications

  • Demonstrated ability, spanning 2+ years, to leverage data for creating actionable insights that contribute to advancing business goals.
  • Proficiency in working both independently and collaboratively within a global team setting, fostering successful outcomes with virtual teams.
  • Demonstrated collaboration skills, emphasizing the ability to work effectively with diverse teams.

Business Program Management IC4- The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.