With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.

The Business Manager is a key member of the team and an extension of the Data and AI leadership team. The role requires someone who has a strategic, business mindset, a bias for action; and ability to easily partner successfully with a wide group of stakeholders.

Successful candidates will have a proven capability for business program management, organizational skills, culture and change management experience and excellent communications skills.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

This broad role is an opportunity to create value, drive significant impact and be regarded as a force multiplier by your stakeholders in a diverse, global team.

Business Operational Excellence

• Drive execution and continuous improvement of the rhythm of business (ROB) including orchestration of monthly operations reviews and staff meetings; and preparing data and narratives for cross-organizational business reporting
• Provide, clear, timely and operable follow-up to RoB events
• Set best practices for business operations planning and execution across the organization
• Orchestrate planning and fiscal year priorities process in partnership with the leadership team
• Financials: Support and enable budget accountability with reporting and infrastructure in collaboration with Finance and Resource Planning partners
  
  

Enable People & Organizational Health

• Enable Support Managers: Implement governance model of and maintain key manager SharePoint assets
• Enable the Leadership team: provide structure and resources for people and planning milestones
• Enable the organization: lead select org-wide strategic initiatives, partnering with stakeholders and subject matter experts
  
  

Communications Strategy & Infrastructure & Execution

• Orchestrate effective global managers community meetings with consistent structure, community involvement and fast effective follow-up
• Produce compelling quarterly all-hands meetings, celebrating people & business success and landing business and operations priorities
• Active administration of the global Viva Engage community (tagging, commenting, managing content, etc.)
• Drive communication of key team goals and priorities through selective mix of forums and channels (leadership emails, SharePoint, Viva Engage, community calls and all-hands)
• Evangelize effective communication and adherence to Microsoft branding
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• OR equivalent experience.
• 1+ years demonstrated experience influencing senior stakeholders, across business functions in an ambiguous environment
  

Additional Or Preferred Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 5+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• OR equivalent experience.
  

Business Management IC5 - The typical base pay range for this role across the U.S. is USD $112,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $142,200 - $213,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.