With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

At Deployment Services & Venture Integration (DS+VI), our goal is to power One Services through a common operating model that simplifies and improves customer and employee experience. Our team drives a broad range of shared services functions that include Operations, Data and Business Intelligence, Learning and Development, Role Excellence, Business Solutions & Tools, and Readiness for both the Enterprise Services and Customer Support and Services Business.

We are currently seeking a Business Program Manager to join our DS+VI team. As a critical part of the team, you will be responsible for driving beginning-to-end support strategy and successfully planning and executing services change and Release Excellence across the Services business.

In this role, you will engage with key stakeholders and business owners to understand requirements and incorporate them into an overall roadmap. Your success metrics will include scheduling, coordination of resources, risk mitigation, and communication plans of numerous releases per month and tracking the overall release pipeline.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.

Responsibilities

The candidate for this position should possess significant cross-group coordination, proficient written and verbal communication skills, and the ability to drive collaborative discussions with key stakeholders. You will need to communicate at many organizational levels and develop and foster effective cross-functional relationships. You will bring methodical Program and Project Management skills, be interested in, and able to understand and develop support strategies along with the ability to focus at a detailed level on project tasks, simultaneously.

As a Business Program Manager within DS+VI, you will need to be passionate, a strategic thinker, and conscientious. You will also need to show an aptitude for seeking creative solutions to multifaceted problems and must have attention to detail. Ability to meet deadlines in a fast-paced environment is required. The successful candidate must be able to influence senior managers and individual contributors to achieve consensus and drive the planning of actions/deliverable with a virtual team.

Embody our Culture and Values.

Qualifications

Required Qualifications:

• 7+ years release, project, or program management experience.
• OR Bachelor's Degree in Business Administration, technical degrees or degree in related field AND 4+ years release, project, or program management experience.
• OR Master's Degree in Business Administration, technical degree, or degree in related field AND 3+ years release, project, or program management experience.
• 4+ years experience working with Microsoft Azure.
• 1+ years experience working with PowerBI.
  

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification:
• This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency or other protected status under 8 U.S.C.
• 1324b(a)(3) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.
• This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
  

Preferred Qualifications

• 10+ years release, project, or program management experience.
• OR Bachelor's Degree in Business Administration or related field AND 7+ years release, project, or program management experience.
• OR Master's Degree in Business Administration, technical degree, or degree in related field AND 5+ years release, project, or program management experience.
• 5+ years experience working in the customer service industry.
• 3+ years experience in customer service and support.
• 1+ years experience working with Power Automate.
• Microsoft Azure Certification.
  

Support Release Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

#CES #GCS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.