As a Data Center Technician (DCT), you will understand standard electrical processes and procedures to be able to prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centres in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

Responsibilities

Data Center Operations

• Deploying, energizing Pre-Loaded Server Racks, grounding server equipment ensuring electrical compliance and redundancy.
• Installation and testing of Power Infrastructure such as facility outlets and Tap-Offs.
• To manage/install and maintain Hot Aisle Containment installation to meet required environmental conditions.
• Perform CAT6, Optical Fiber and Electrical power cable installations & complete Industry standard testing.
• Physically assist in moving and racking equipment hardware rack / stack installations, testing, and troubleshooting using standard Datacenter processes.
• Supporting deployment of on-site DC physical infrastructure including backbone infrastructure cabling & supporting hardware, fibre trays, cable basket.
• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents.
• Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use) with additional focus on Electrical Safety and Electrical best practice.
• Embodies our culture and values.
  
  

Qualifications

Required Qualifications:

• Electrical qualification - National Craft Certificate with post qualification experience.
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
  
  

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

While not required, we also look for the following Preferred Qualifications:

• Experience supporting IT equipment or related technology in similar industry / Comms room environment.
• Level 3 industry recognised qualification in copper such as the BTEC Level 3 Advanced Award in Data Communications Cable Installation or the BTEC Level 3 in Certified Network Cable Installer (Copper)
• Level 3 industry recognised qualification in Fibre such as the BTEC Level 3 Advanced Award in Data Communications Cable Installation or the BTEC Level 3 in Certified Network Cable Installer (Fibre)
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.