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Business Program Manager



Redmond, WA, USA
Posted on Monday, February 12, 2024
Worldwide Incentive Compensation (WWIC) is the team at Microsoft that is responsible for the design, implementation and operations related to the sales and incentive plans across all of Microsoft, impacting 40K+ employees. Our vision is to embody best-in-class, design-to-deployment incentive compensation that inspires sellers to maximize their success and rewards and enables sustainable growth, share, and customer success.

As a Business Program Manager, you will bring substantial experience within Business Program Management and possess a background or interest in engineering/data analysis. You will be able to demonste robust leadership skills effectively managing diverse stakeholders and complex cross-organizational dependencies As Business Program Manager, you will have the ability to consistently drive results in a highly matrixed environment. You will have the opportunity to exercise influence and collaboration to achieve goals.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



  • As a Business Program Manager you will own the end-end operation and program management for the Sales Incentives data services such as quota, budgets, targets, actuals, revenue.
  • Manage the engagement with data providers and establish quality measures, Objectives and Key Results (OKR's), timelines and Service Level Agreements (SLA's) for data availability in alignment with business objectives
  • Partner with the Sales Incentives Plan Design team in review of new strategic bets – such as new incentive plans, programs, concepts and plan the implementation.
  • Create requirements for innovative scenarios and features for improving the quality of the data services and partner with engineering teams for delivering them.
  • Analyze data, investigate any issues raised by the stakeholders and plan resolution to maintain the quality of the data service.
  • Drive prioritization across several scenarios and features and plan out delivery timelines that meet the business objectives.
  • Drive communications with the WWIC leadership team for the scenarios you are accountable for.
  • Drive risk management / mitigation of your scenarios as necessary
  • Drive User Acceptance Testing (UAT) for your scenario to ensure the acceptance criteria is met.
  • Partner with change management leads for driving change management of the scenario you own and ensure strong adoption.
  • Drive data reconciliations to ensure strong quality of the data used for paying incentives to Microsoft sellers.
  • Embody our culture and values.


Required Qualifications

  • Bachelor's Degree in Business, Operations, Finance, Engineering or related field AND 4+ years work experience in program management, engineering, process management, process improvement Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
    • OR equivalent experience.
Preferred Qualifications

  • A background or interest in data analysis, and data management and technologies such as SQL, ADLS, Databricks, Synapse, COSMOS, Excel pivot tables, Power Business Intelligence etc.
  • Track record of successfully building relationships across the teams and with key partners, and balancing tactical operational issue management with longer term planning.
  • Experience identifying and managing cross-functional interdependencies, including ability to identify and mitigate risks and issues and managing and working across multiple projects, programs and business functions.

Business Program Management IC4-The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.