Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

We are looking for a Product Manager II who is passionate about solving large business optimization problems at scale and help develop a new class of data analytics and automation techniques to innovate how Microsoft manages Cloud capacity. If you are comfortable incubating software solutions to large-scale business problems, can collaborate effectively, enjoy dealing with ambiguity and creating clarity then this is the position for you.

Responsibilities

Analysis of Customer and Market Signals

• Begins to contribute to identify customers’ unmet or unknown needs and market opportunities for enhancements or development of group of features or feature areas (e.g., product, service) via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, and feedback channels of market and industry trends), and scopes the impact and prioritization of a problem with minimal guidance. Engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services using industry-accepted methods (e.g., Moneyball). Collaborates with others to perform market or user research in collaboration with the User Research team, conduct competitive analyses, and examine market and industry trends as well as industry-specific requirements or regulations.
• Understands and starts to build experiences across groups of features or feature areas (e.g., product, service). Develops problem statements and forms hypotheses of a new group of features or feature areas (e.g., product, service) to address customer needs and/or market opportunities; identifies dependencies of other feature areas. Performs experiments to test hypotheses and inform decisions on what new features or feature areas (e.g., product, service) to introduce, in collaboration with others. Establishes clarity of the root problem and how it relates with previously seen trends with the customer. Works with minimal guidance to ensure alignment between the customer, the market, and the goals of a group of features or feature areas and strategy of Microsoft. Collaborates with others (e.g., Software Engineering [SWE], Hardware Engineering [HWE], Product Marketing, Design) to ensure that they can satisfy customer requirements. Partners to validate the market size and opportunity to determine products or features of greatest value. Defines solution options for a group of features or feature areas (e.g., product, service). Partners with SWE, HWE, and senior colleagues in refinement sessions to synthesize hypothesis results into solutions tied with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) progress.
  
  

Product/Service Definition

• Works on a group of features or feature areas (e.g., product, service) and may own a feature. Collaborates with others to help write the product framing/vision memo, create user stories and epics, and design integrated scenarios. Collaborates with others (e.g., Business Planning, Finance, Support, Customers, Product Marketing) to identify the potential customer base. Communicates product strategy to internal customers and builds consensus through multiple methods (e.g., conference presentations, collaboration with partner organizations).
• Drives and tracks success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as engagement, usage, acquisition, revenue, profitability, and in-project features) and provides clarity on fundamentals (e.g., quality, privacy, security, compliance, accessibility, cost of goods sold [COGS]) of a group of features or feature areas (e.g., product, service). Works with Software Engineering (SWE) and Hardware Engineering (HWE) to identify needed data and ensure needed telemetry is developed and obtains it responsibly and compliantly; reports and explicates reasons for outcomes. Understands the COGS of a group of features or feature areas (e.g., product, service) and the KPIs that will help influence profitability. Identifies OKRs for a group of features or feature areas and ensures alignment of the features with product-level OKRs.
• Partners with others to identify data-informed, short-term investment opportunities, evaluate tradeoffs, and prioritize investments in consultation with cross-functional partners for a group of features or feature areas (e.g., product, service). Collaborates with others to determine features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).
• Collaborates with cross-functional internal partners, external partners, including early adopting customers, group managers, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for a group of features/feature areas. Collaborates to gain buy in and alignment. Solicits input from others regarding priorities and resources needed to deliver desired outcomes for a group of features or feature areas (e.g., product, service).
  
  

Product/Service Development

• Demonstrates the competence to define the features or feature set and partners with Design teams to connect multiple design factors (e.g., visual design, user experience [UX], application programming interfaces [APIs], hardware design) to desired functionality and product vision. Iterates multiple designs with Design, Software Engineering (SWE), and Hardware Engineering (HWE). Facilitates reviews (e.g., UX, system design s, data designs) with customers (e.g., regulators, engineers, policy makers, business-decision makers) to determine usability and ensure accessibility criteria and updated designs meet customer goals. Determines how to identify interoperability challenges between different components or layers in the stack (e.g., UX and API layer differences).
• Starts to own a portion of the roadmap for the group of features or feature areas (e.g., product, service) they own. Starts to prioritize the backlog, work with Software Engineering (SWE) and Hardware Engineering (HWE) to align on tradeoffs for the group of features or feature areas (e.g., product, service) they own, and may partner with Product Marketing on the disclosure of the roadmap. Helps take in new inputs and adapt as necessary. Understands how the roadmap for the group of features/feature areas (e.g., product, service) aligns with Objective and Key Results (OKRs) and Key Performance Indicators (KPIs).
• Organizes scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for a group of features or feature areas (e.g., product, service). Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research). Collaborates with Software Engineering (SWE), Hardware Engineering (HWE), and Scientists to prioritize and respond to feedback for improvement.
  
  

Go To Market

• Collaborates with Product Marketing, Business Planning, and Engineering, to identify product release criteria, customer acquisition, usage, retention and monetization strategies, with minimal guidance. Partners with Product Marketing teams by helping build marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Assists with strategy for taking the group of features or feature areas (e.g., product, service) from private preview to public preview and then to general availability. Contributes to creating customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans.
• Evangelizes the group of features/feature areas s/he works on with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Co-presents at Executive Briefing Centers (EBCs) and large industry/company events. Acts as a primary interface with Product Marketing to educate on the product and develop content.
  
  

Product/Service Performance

• Partners with others (e.g., Data Science, Software Engineering [SWE], Hardware Engineering [HWE], User Research) to define and collect performance metrics (e.g., key performance indicators [KPIs] such as engagement, usage, acquisition, revenue, and in-project features), monitor and report on progress (e.g., business reviews), and derive insights that lead to productive courses of action to improve product/feature development, iteration, and implementation. Collaborates with others in leveraging customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product performance and customer needs. Partners with others to share insights with SWE, HWE, and other partners. Collaborates to form hypotheses, perform experiments, iterate, and test to drive improvement/adoption in specific performance metrics that have incremental impact in specific areas.
• Builds trust with a targeted selection of customers. Enables a line of communication with customers to capture feedback and insights through the product development lifecycle. Begins to manage customer communities and customer engagement programs. Helps respond to real-time customer feedback in online portals. Understands and helps drive improvements in the support process, including both forums and communities.
  
  

Other

• Embody our culture and values
  
  

Qualifications

Required/Minimum Qualifications:

• Bachelor’s Degree AND 2+ years experience in product/service/project/program management or software development
• OR equivalent experience.
• 1+ years of experience with large scale data collection, aggregation and Data analysis/presentation/technical execution SQL, Kusto and Power BI or equivalent experience.
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Additional Or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in product/service/project/program management or software development
• OR equivalent experience.
• Public cloud experience.
• Supply chain planning experience.
  

Product Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.