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Senior Product Manager



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Redmond, WA, USA
Posted on Monday, February 12, 2024
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.

Our mission in Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work.

Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission.

We are the Azure Customer Experience (CXP) team, and we are looking for a Product Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.

We are part of the Azure engineering organization and consider great customer support experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.

As a Senior Product Manager, you will be driving key initiatives around Customer’s experiences while managing their Azure workload resiliency and optimization by following Microsoft’s Well architected framework guidelines.

To Succeed In This Role, You Must

  • have good conviction about engineering customer delight and productivity
  • thrive in ambiguity, then create what is needed to execute at scale to deliver results
  • drive impactful change through metrics and data
  • setup precedence by your documentation skills to drive the overall strategy or short term product experiments
  • inspire teams across divisions to work together towards common goals
  • have technical acumen and customer obsession to articulate product solutions and experience based on CX and tech feasibility

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and delight in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.


As a Senior Product Manager on our team you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented Engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

  • Creating product/feature specifications with visual and written designs
  • Partnering with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence
  • Providing hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices
  • Measuring the success of the product through relevant metrics and KPIs
  • Developing product roadmaps and strategy
  • Listening to customers (internal and external) to understand their scenarios and challenges
  • Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies


  • Embody our Culture and Values


Minimum qualifications:

  • Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development
    • OR equivalent experience
  • 5+ years of experience using data to drive prioritization and measure progress
  • 5+ years of technical experience with technologies such as cloud computing environments, logical access control, agile development processes, secure coding principles
  • 5+ years of experience with Github/Gitlab or Azure DevOps
  • 5+ years of experience with some data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI

Preferred qualifications:

  • Bachelor's Degree AND 7+ years experience in product/service/project/program management or software development
    • OR equivalent experience
  • Proven ability to lead through ambiguity while partnering across organizations
  • Demonstrated ability to come up-to-speed quickly on a new technical domain
  • Experience expressing designs visually and partnering with UX designers to deliver delightful user experiences
  • Experience working closely with customers and engineers to rapidly prototype and iterate on solutions
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.