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Customer Advisor - Retail Stores



Customer Service
Sydney, NSW, Australia
Posted on Monday, February 12, 2024
Why Microsoft

Microsoft's flagship Store in Sydney has been re-imagined as the Microsoft Experience Centre! The Microsoft Experience Centre, or MEC, is a place where customers can experience the best of Microsoft, get technical support for Surface and Xbox - and have an in-person consultation about the best solution for you, your family, business, or school.

We are looking for a passionate team member to join our team. You are customer obsessed and have a natural interest in technology, along with your charismatic customer service skills you will support our team in delivering a world class customer experience to drive results.

If you are passionate about technology, customer service, problem-solving and facing new challenges we'd love to hear from you.



Deliver world-class customer service each day.

Customer Obsession

  • Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to the latest release, ensuring a seamless transition).
  • Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution focused sales to drive revenue goals of MEC.
  • Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.
  • In the MEC, works in the Answer Desk, troubleshooting software and hardware problems, upgrading, and repairing devices, completing customer appointments showcasing Microsoft's products and services.


  • Completes all required training and obtains relevant product and role certifications aligned to the role and industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g., additional products, MEC/ECS areas) of sales techniques and Microsoft products.
  • Shares customer insights, stories, learnings and provides customer and available solutions feedback in team standups and online communication channels.

Influencing for Impact

  • Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
  • Engage with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Execute strategies from senior management.
  • Use fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.

Inventory Management

  • Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows directions from store leadership and visuals team regarding new displays. Works with other team members to set up new displays prior to launch.


  • Embody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more.
  • Physical requirements include lifting items up to 60lb, standing, bending, and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator.
  • Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others.
  • May be required to support online customers through digital/virtual means.
  • May perform other duties as assigned.


What skills do you need to have?

There will be many opportunities for you to learn and grow into this role and Microsoft.

Required Minimun Qualifications

  • High-school diploma or equivalent AND
  • 1-3 years of face-to-face sales, customer service, customer support, training or equivalent experience OR bachelor’s degree.

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer

Our mission is deeply inclusive. Inside Microsoft | Global Diversity and Inclusion at Microsoft

What next?

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.

In the meantime, please see our FAQs, Interview Tips and Accessibility Support for more information on our recruitment process.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.