Technical Support Engineering
Microsoft
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Hyderabad, Telangana, India
Posted on Monday, February 12, 2024
Azure Event Management (AEM) is a comprehensive Premier/Unified service designed to proactively help Azure customers identify and remediate any risk to executing a successful event, such as issues related to reliability, scalability, and resiliency. In addition, AEM provides a fast reactive support experience if the customer does experience any problems.
Responsibilities
Roles and Responsibilities
Required Qualifications
3+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in Azure platform and/or other cloud service providers in a team environment
English Language: fluent in reading, writing and speaking
Preferred Qualifications
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Responsibilities
Roles and Responsibilities
- Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
- Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
- Help drive customer success and confidence in the Azure platform
- Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.
- Articulate, written and spoken, recommendation to leadership and technical level audiences.
- Navigate complex, strategic, high-profile customer event requirements and needs.
Required Qualifications
3+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in Azure platform and/or other cloud service providers in a team environment
English Language: fluent in reading, writing and speaking
Preferred Qualifications
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Technical Support Engineering" Out for Undergrad.