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Global Contracting Excellence



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Redmond, WA, USA
Posted on Monday, February 12, 2024
Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate Global Contracting Excellence team member to help build the network that powers the world’s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Microsoft Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects and operations of those assets. We are looking to fill a critical role of Global Contracting Excellence for Services which will transform, and then maintain, the global documents, templates and supporting information that form the signed contract mechanism between the parties.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.


The Global Contracting Excellence for Services for Supply Chain will be the global stakeholder focused on the master document library which collectively form the legal, technical and commercial basis of the Contract mechanism(s) itself used during execution of the work. You will have extensive familiarity with both lean and prescriptive contract structures and the level of documentation/definition required for each. You should have understanding of the how the various parts of a contract, legal terms, technical scope and commercial structure work in concert to define the contractor or service providers obligations under the agreement. You should have relevant technical writing skills and the ability to properly articulate Microsoft minimum requirements in the contract documents without creating risk or scope gaps/overlap. You should have global contract experience and understand the nuances of how contracts are placed in different regions. You will have knowledge of the various types of contract methods (Design, Design-Build, Design-Bid-Build, Construction Management, Engineering Procurement Construction Management, etc.) as well as the different pricing formats (Lump Sum, Guratenteed Maximum Price [GMP], Time & Material [T&M], Cost+, Unit Price) that work can be based on commercially.

Operational Execution and Planning

  • Has managed complex construction service contracting operations by utilizing various systems and processes, and creating operational plans to be executed. Evaluates and supervises the work of contracted design and/or construction service providers to optimize cost and service capacity. Partners cross-functionally both internally and externally to integrate and align operations with data center project sites, service providers, and Microsoft's business functions.
  • Ensures internal and third-party compliance with Service Level Agreements (SLAs). Proactively communicates delay potential to management and executes contingency measures when issues are identified.
  • Proactively seeks out opportunities for development and evolution of workstream processes. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery. Identifies opportunities of simplification and automation with focuses on sustainability.
  • Partners with third-party vendors to manage the operations and is responsible for maintaining key performance indicators (KPIs). Guides site leaders in aligning with Microsoft culture and management processes. Manages processes, cadence, rhythms, throughput, and capacity standards. Contributes to the automation roadmap and standard capabilities. Designs and suggests new service offerings. Manages value added services including configuration and product transformation.
  • Drives development of negotiation strategies and objectives for higher dollar value deals, ensuring alignment with other stakeholders and groups. Negotiates contracts for a broad range of services and/or resources. Leads development of materials for use in negotiation procedures and prepares for review with senior leadership. Manages request for proposal (RFP) and contracting activities with cross-functional teams (e.g., Finance, Legal) and ensures contracts meet both price and capacity needs while also reflecting Microsoft's cross functional engagements with suppliers. Evaluates supplier terms and helps build contracts optimized for Microsoft and its suppliers' mutual business needs.
  • Ensures suppliers are compliant with Microsoft business requirements (e.g., security, social responsibility, payment terms). Drives timely corrective actions based on needs identified from business reviews and audits. Facilitates efforts to drive suppliers toward targets for operational and cost metrics, and hosts business reviews. Drives co-innovation, creates roadmaps, and contributes to continuous improvement activities to further develop the supplier.

Tools and Processes

  • Serves as a subject matter expert in the tools and processes used to manage contracting operations and drives improvements to avoid additional labor needs and working efficiency. Recommends ways to scale systems and introduce automation. Implements and provides oversight for checks and balances into the system to ensure risks and liability are in check. Drives standardizations in processes and services. May design tools and processes as needed.

Process Management and Optimization

  • Designs models for evaluating contract document and data management operations/service, quality management, and develops processes or contingency plans for managing risk. Analyzes data and models to recommend optimal processes. Creates and supports a business case, and negotiates with internal and external business decision-makers to implement changes as needed. Begins to manage projects involving large-scale, complex change.

Carrier/Vendor Management and Selection

  • Actively engages in service provider contracting management processes, such as selection, qualification, performance evaluation, and risk assessment. Ensures compliance with internal and external policies and regulatory requirements. Partners with carrier and vendor to further develop their capabilities.


  • Leverages domain-specific expertise, an understanding of Microsoft and third-party technologies, and creativity to think beyond current practices. Shares creative ideas cross-functionally and with internal and external leadership to socialize and further develop them, applies innovative approaches, and champions use of new technology and techniques. Identifies industry leading innovations and works with internal and external partners to adopt or implement ideas.

Long-term Optimization Strategy

  • Leads long-term strategic alignment with a wide range of internal and external stakeholders. Monitors and prepares for downstream investment requirements and changes. Identifies and understands trends. Anticipates future markets and opportunities. Develops network design flow and models leveraging familiarity with network optimization and modeling and simulation tools. Establishes continuity plans for continued strategic and operational success.

Process Improvement

  • Leverages supply chain expertise and models to identify opportunities for improvement. Identifies gaps in internal and external processes and systems to drive efficiency, effectiveness, service, cost, and quality improvement, while eliminating non-value-add activities and reducing cycle time by updating site policies and recommending new automation, and/or process changes with sustainability considerations. Shares relevant insights and solutions cross-functionally and with leadership to drive improvement cross-functionally.


  • Embody our culture and values


Required/Minimum Qualifications

  • Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 4+ years experience in procurement, supply chain, logistics, operations-related roles, or engineering
    • OR equivalent experience.
    • 4+ years contract management experience, in a direct action or supervisory role, of complex construction contracts in the data center, or related heavy industrial sector.

    Other Requirements

    Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

    Additional Or Preferred Qualifications
  • Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years experience in procurement, supply chain, logistics, or operations-related roles
    • OR equivalent experience.
Fulfillment & Logistics IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.