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Critical Environment Support Assistant



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Customer Service
Des Moines, IA, USA
Posted on Monday, February 12, 2024
As a Critical Environment Support Assistant in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Equipment and Systems Operations

  • Supports other colleagues.
  • Adds required data, documents changes and upkeep of procedures and building management systems.
  • Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

  • Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
  • Prepares paperwork in support of maintenance planning scope.

Team Management Support (Onboarding/ Offboarding)

  • Helps to provide onboarding support for new employees, vendors, and interns under the direction of other team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
  • Creating and submitting requests for datacenter access using the Data Center Access Tool.

Critical Environment Culture

  • Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
  • Assists in managing CE SharePoint site by helping create and move scope through workflows.
  • Provides onsite team support and carries out tasks with help of other team members.
  • Learns to take accountability for their components of assigned project outcomes.
  • Seeks to ask questions and share ideas related to projects.


  • Embody our culture and values


Required/Minimum Qualifications

  • High School Diploma, GED, or equivalent.
  • 3+ years work/applied learning experience in mechanical, manufacturing, automotive, electrical, controls, data center, or related fields
    • OR equivalent experience.
  • Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional Or Preferred Qualifications

  • High School Diploma, GED, or equivalent AND 4+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
    • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
    • OR equivalent experience.
Critical Environment Ops ATR-B - The typical base pay range for this role across the U.S. is USD $20.82 - $33.32 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $27.55 - $35.77 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.