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Technical Program Manager



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IT, Operations
Dominican Republic
Posted on Monday, February 12, 2024
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

As a member of the Identity & Network Access, Entra Core Services Business Unit, Reliability, Resiliency & Livesite (R2L) Technical Program Manager Rock Stars, you will be part of dynamic team that is passionate about providing the World’s Most Reliable Identity Services.

You will partner with fellow program managers and service team engineers to drive improvement in Identity livesite/devops operations in order to not only prevent outages before they happen but also to accerelerate our ability to communicate and mitigate outages faster when they do happen. In this role, you will be responsible for identifying, defining, and driving improvements across the IDNA service model. You will accelerate your career development through the opportunity to lead identification of project priorities and build your analytic problem skills, creating clarity and driving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Conduct Data Analysis & Deliver Data Visualizations

  • Collect performance metrics and KPIs to identity opportunities for livesite improvement and to surface business objectives and key results (OKRs).
  • Mine data sources and develop data visualizations that drive improvement in operations.

Drive Process Innovation & Learning

  • Identify and drive implementation of automated solutions to make livesite process more efficient.
  • Foster a learning culture by leading learning sessions to review service disruptions and drive adoption of new livesite processes for continuous improvement.

Stakeholder and Relationship Building

  • Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops.
  • Manage multiple customer and partner engagements.


Required Qualifications:

Bachelor's Degree AND Experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.
  • Experience managing cross-functional and/or cross-team projects

Preferred Qualifications

  • Experience managing cross-functional and/or cross-team programs and projects including securing buying, driving accountability and delivery OKR-measured results both as an individual and within a team.
  • Excellent written and oral communication skills at all organization levels
  • Ability to implement new processes and secure buy-in from a cross functional team.
  • Experience with cloud infrastructures like Azure or AWS
  • Experience with reporting and data analysis systems & platforms (e.g., Power BI, SAP, etc.).

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.