With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Data & Artificial Intelligence (AI) is one of the most strategic & fastest growing businesses worldwide at Microsoft. In fact, the addressable market for our Data & AI solutions will exceed $100B in the near-term, driven by on-prem and cloud-based services. Given the tremendous momentum in customer pursuit of data-driven Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Data & AI business at Microsoft!

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of Customer Success dedicated team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solution and Services.

The Customer Success team will drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.

We are looking for a high-energy, Senior Technical Program Manager to drive the orchestration and cross-group activities to enable the consumption strategy within the Global Customer Success org for Data & AI. You will develop and manage the orchestration design for field execution based on customer journey/flows for each key sales and consumption play. As the Global Senior Technical Program Manager for this workload, you will partner with the Field, Engineering, Marketing, Solutons, Partner, and Services organizations to gather and organize the collateral for each prioritiy motion and campaign in alignment with the overall consumption strategy including coordinating sign offs from the appropriate stakeholders.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Drive the orchestration guidance and consumption initiative collateral for the Azure Data Services solutions

• Collaborate with the Field, Global CSU, Engineering, Marketing, Solutions, Partner, and Services orgs to develop the collateral for consumption priority initiatives including clear guidance for a simplified, consistent field resource experience
• Support the landing of the consumption initiatives with the field resources and coordinate the readiness activities needed to drive adoption
• Gather feedback on the initiatives and content from the field and customers/partners to feed into ongoing evolution of the strategy
  
  

Own the worldwide business results and insights for the consumption of Azure Data Services solutions

• Accountability for the growth and target attainment on the worldwide business for this solution space
• Support the performance of the business on the leading indicators and KPIs for the business at the geo, segment levels
• Identify, capture, and communicate customer, partner, and field insights on this solution space to inform the consumption strategy as well as overall business strategy
  
  

Operationalize the key priority initiatives

• Technical Program Management to drive field adoption and execution of the priority initiatives
• Unblock and Accelerate key engagements through hands-on execution as needed
• Gather execution insights to inform design and strategy for the initiative and the business
  
  

Demonstrate excellence in Technical program management to drive towards the overall business objectives

• Depth of knowledge on program management best practices and subject matter knowledge on consumption of Data & AI services.
• Learnings and insights on the strengths and weaknesses of competitive offerings and market trends related to this solution space
• Expertise on the field Cloud Solution Architect perspective including the effectiveness of specific plays, guidance, and collateral as well as the keys to delivering a simplified, consistent field experience for this solutions space
  
  

Program Management

• Enterprise customer experience in cloud-based solutions. Experience engaging with enterprise customers either in the sales or technical architect or program management roles for Data Platform, Analytics, AI, or Application Development solutions in the cloud required
• Cloud Depth and Breadth. Knowledge and experiecnce on conceptual or solutions architecture of cloud-based data platform workloads preferably across Azure Data Services scenarios required.
• Business Results accountability. Experience in roles that had primary accountability for business results including revenue targets and KPI execution required
  
  

Leader

• Profficient Communicator. Clear people, negotiation, organizational, presentation, deep technical product demo, writing, and verbal communication skills required.
• Market Maker. Experienced Leadership with influencing key technical decision makers, influencers, business decision makers and peers required.
• Performer. Highly-driven, motivated person who consistently exceeds goals and expectations required.
• Growth Mindset. Experience and motivation for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others’ benefit required.
  
  

Other

• Embody our culture and values
  
  

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering or product/technical program management
• OR equivalent experience
• 2+ years experience managing cross-functional and/or cross-team projects
• 4+ years of related experience in technical pre-sales and/or technical consulting roles preferred
  

Additional Or Preferred Qualifications

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management
• OR equivalent experience
• 6+ years experience managing cross-functional and/or cross-team projects
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
• Certification in domain-specific technologies (Data Engineer, Azure Data Services platform certification) desired
  

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

#CES #GCS

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.