About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, Canada

Overview

As a Salesforce Application Product Analyst III on GitHub’s Revenue Systems team, you will play a key role in bridging the gap between Salesforce and internal software users, particularly in Sales and Sales Operations.

Your primary responsibilities include building relationships with end-users to understand their business needs and system shortcomings, and translating these into optimized and scalable Salesforce and CPQ solutions. You will be involved in the entire solution implementation process, from designing and testing to user onboarding and addressing enhancement requests or bug fixes.

Additionally, you will collaborate with engineering teams, support user acceptance testing, and ensure that solutions comply with organizational standards.

Hands-on experience with Salesforce, CPQ, and preferably GitHub, will be essential for success in this role.

Your work will also involve providing ongoing support and advising stakeholders on best practices, contributing to the long-term strategic planning of technical needs within the organization.

Responsibilities

Stakeholder Enablement

• Build relationships with end-users across the organization to understand their needs, identify system shortcomings, and guide improvement efforts. Prioritize and address moderately complex end-user requests (e.g., access, bugs, enhancements).
• Translate stakeholder needs into actionable solutions, leveraging best practices and existing third-party tools. Collaborate on configurations and customizations.
• Develop strong internal team connections to deliver effective stakeholder solutions and communicate updates across platforms.
• Assist in planning and executing stakeholder solutions.
  
  

Solution Implementation

• Design scalable solutions using Salesforce and CPQ configurations.
• Collaborate with technical teams to scope and support system changes. Demonstrate features, gather feedback, and implement final solutions within GitHub.
• Ensure solution compliance, support developer testing, and perform user acceptance testing (UAT). Analyze testing data and communicate results to stakeholders.
• Advise on best practices and create documentation for end-users.
  
  

Salesforce Administration

• Manage day-to-day configuration, data loads, and support for internal stakeholders.
• Configure Product Bundles, Price/Product Rules, Discount Schedules, Guided Selling, Quote Output, and Approval Rules.
• Build automated testing and data deployments, run SOQL queries, and manage user on-boarding/off-boarding and permissions.
  
  

Continuous Improvement

• Identify automation opportunities to enhance workflows and Hubber experience. Implement system improvements with general guidance.
  
  

Project Management

• Assist in planning long-term technical strategies, complete tasks per the project roadmap, and evaluate past solutions. Provide regular updates, maintain accountability, and address project setbacks proactively.
  
  

End-User Support

• Share solutions in case triage meetings, provide technical support for moderately complex issues, and escalate complex problems when necessary. Ensure product and integration functionality through regular testing.
  
  

Vendor Management

• Collaborate with vendors and stakeholders to integrate vendor software within GitHub solutions.
  
  

Qualifications

Required/Minimum Qualifications:

• Many years of experience in business systems implementation
• o OR Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Business Administration, Business Information Systems, or related field AND some experience in business systems implementation
• o OR Master's Degree in Computer Science, Computer Engineering, Information Technology, Business Administration, Business Information Systems, or related field AND experience in program management and business systems implementation
• o OR equivalent experience
• Many years of hands-on experience with Salesforce administration in lightning and classic
• A few years of hands-on experience with Salesforce CPQ (e.g.product configuration, product and price rules, Price calculation, Quote Templates, Quote Terms) and Advanced Approval (e.g. Approval Chains, Approval Rules, Approval Variables)
• Strong understanding of Salesforce, with the ability to build and customize apps, objects, flows, validation rules, formula fields, and views of intermediate complexity
  
  

Preferred Qualifications:

• Experience in Sales and Marketing business processes, including Salesforce configuration and implementation
• Skilled in documenting and maintaining business, functional, and technical requirements
• Proficient in managing and cleansing Salesforce data using tools like Dataloader, Workbench, and Prodly Moover
• Strong interpersonal skills with remote communication across all company levels and time zones
• Basic knowledge of Git/GitHub
• Hands-on experience with Prodly data deployment and automated testing
• Project management experience (Agile, SCRUM)
• Familiar with JavaScript and JSON
• Experience with Salesforce Einstein AI, CRM Analytics, and Salesforce.com certification (e.g., CPQ Specialist, Administrator, Sales Cloud)
• Knowledge of applications like DocuSign, Marketo, FinancialForce, Zuora, LeanData, ZiftOne, BoostUp, and Aviso
  
  

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive
  
  

Manager fundamentals

• Model
• Coach
• Care
  
  

Leadership principles

• Create clarity
• Generate energy
• Deliver success
  
  

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.