Senior IT Support - Onsite - Campinas

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As a Microsoft Senior IT Support Technician, you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices. You will also set up computer equipment for new hires.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Associate Degree in Computer Science OR Equivalent.
• At least two years of experience supporting IT equipment or related technology.
• Able to communicate in English well in both written and spoken form.
• Able to work 100% onsite in Campinas

• Provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V).
• Maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.
• Set up computer equipment for new hires.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed.
• Embody our culture and values.