Customer Success: Intern Opportunities for SENA Students, Colombia

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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Learn more about our cultural attributes

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Minimum Qualifications

• Students with knowledge in System engineering, Information technology, administration, business, or related.

Preferred Qualifications

• Strong desire and business acumen for consultative solution selling.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Exceptional negotiation, customer service, and interpersonal skills
• Excellent verbal and written communication, analytical and presentation skills

Customer Success Account Management

As a Customer Success Account Management intern, you will support developing the understanding of customer's business processes and industry. Identifies and leverages Key Performance Indicators (KPIs) to prioritize business outcomes, demonstrate business value to customer, and optimize Microsoft solutions. Develops strategic intent with customer through envisioning and use case development. Work with customer to create stakeholder map, customer success plan, customer success strategy, and journey map. Listens to and challenges customer decisions when appropriate. Works with stakeholders to execute against customer success plan. Guides customer to manage change initiatives. Helps customers define and realize their transformational targets. Engages and builds relationships with partners. Contributes to internal account strategy and engages in joint solution identification with internal teams and stakeholders.

Responsibilities:

• Understanding the Customer - Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams .
• Business Value Communication - Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
• Partner Engagement Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Cross-Team Collaboration - Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Customer Advocacy - Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.