Cloud Solution Architect - Apps & Infra
Microsoft
Cloud Solution Architect - Apps & Infra
Bucharest, Romania
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Overview
With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Minimum Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
- Azure IaaS related experience is required.
- Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected:
- Azure IaaS
- Storage
- Networking
- Compute
- High availability and disaster recovery features for IaaS components.
- Experience with Azure PaaS, WVD, Identity, or Microsoft Security offerings is a plus.
Preferred Qualifications:
- Experience in systems management, network operations, software support, IT consulting, or related roles.
- Solid understanding of client/server, networking, and Internet technologies fundamentals.
- Demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
- Demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
Flexibility in being able to drive a conversation with all tiers from the customer''s IT organization and shift from technical mindset to business and strategy mindset. - Ability to handle critical technical issues and work in difficult support situations.
- Certification in Microsoft and other Cloud Technologies.
- French or German language skills.
Relocation expenses are not provided as part of this role.
You must be legally authorised to work in Romania to be eligible for this role. (Legally authorised = Has citizenship or has been granted a valid visa or work permit)
Responsibilities
Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including:
• Developers
• Administrators
• Security engineers
• Data engineers
• Customers Management and Business Stakeholders
• Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.
• Deliver Onboarding Assessments and define and drive Delivery Plan
• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments
• Ensure successful delivery of remediation activities
• Identify trends, analyse and coordinate delivery opportunities
• Provide case trend analysis and recommend remediation activities during regular customer reviews
• Function as a Trusted Advisor
• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.
• Provide RCA in coordination with other organizations for critical situations
• Provide advisory support with deep technical focused analysis and KnowMe.
• Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery.
• Deliver relevant/accredited proactive services
• You will share and gain knowledge through technical communities.