Business Operations Manager

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The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.

You will drive the aligned segment sales operations programs and oversees execution support using tools, processes, and information for several solution areas related to Allocation/Disputes, Consumption, Customer Adds, and Pipeline. You will manage segment aligned sales operations planning processes using qualitative and quantitative methods and collaborate with stakeholders to align, refine and improve sales operations planning and execution. You will analyze and interpret data to provide recommendations for addressing sales performance blockers in conjunction with Sales Excellence. You will support your Sales team and nurture seller transformation and manage complex partner segmentation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND substantial experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

• You will provide Business insights that accelerate Performance across Solution Areas and support the RoB (Rhythm of Business). Provide data-driven insights about sales execution, based on standard reporting, that drive accountability on action plans to meet operational goals. Support Tool simplification and drive Data Platform and Reporting consolidation by adopting standard Toolset. Partner with Global Sales to address business intelligence needs on a global scale.
• You will modernize Sales Operations by driving adoption of the Global Sales Operations Center (GSOC) services and promoting its adoption and utilization throughout the organization. Lead standardization of processes and adoption of tools to enhance sales productivity and accelerate transformation.
• You will land and manage the future-year Segmentation, ensuring alignment to Microsoft strategy. Provide recommendations to translate strategy and drive alignment with leaders on Segmentation decisions. Collaborate with Microsoft teams to align and refine planning and execution steps. Monitor risk and opportunities throughout the planning process to develop optimal recommendations. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.
• You will land the future-year Territory Planning process that drives industry alignment to reduce orchestration. Provide recommendations to maximize territory coverage aligned with Microsoft strategy. Orchestrate process to drive alignment with leaders on employee data and Territory decisions and ensure alignment to Microsoft guidance and timelines. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.
• You will land quota and non-financial metrics distribution that maximizes business performance. Utilize data-driven insights to identify trends, track sales performance, and provide recommendations for improving sales productivity and revenue growth. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.
• You will identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps. Stay informed about Microsoft's training and development programs, certifications, and resources. Foster peer-to-peer learning and collaboration, cross-training and knowledge sharing within the team and global community to enhance overall capabilities supporting an environment of continuous improvement.
• At Microsoft, for our Diversity and Inclusion and Compliance Priority we build on our values of respect, integrity, and accountability every day, to create a culture where everyone can thrive at work and beyond and you will personally commit to generate and protect Microsoft trust by living Microsoft’s values, culture, and Trust Code in every decision. Identify risks proactively inherent to the role and escalate concerns in time.