Principal PM Manager, Security Division - Customer Acceleration Team

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The Identity and Network Access Division’s (IDNA) Customer Acceleration Team (CAT) within Customer eXperience Engineering (CxE) is seeking a Principal Product Management Manager to step into a people manager, customer and technical leadership role. This position involves leading a team of product managers with deep sales, technical, and competitive expertise in the cybersecurity, AI and Identity spaces as well as driving business impact through challenging customer conversations (up to CISO level) and engineering influence.

At Microsoft Security, our mission is to make the world a safe place for all - and Identity is the key entry point, not only allowing access to all these apps, devices and data, but also being the main target for these attackers – and even more so in the new agentic and Artificial Intelligence (AI) world. IDNA and its CxE team are tasked with providing secure access for people and companies to the world's digital resources and LLM models.

To achieve this mission, the CAT team within CxE collaborates with customers, partners and feature teams to anticipate, amplify and systemically solve customer needs. We work with different types of organizations around the world to incubate, innovate and show thought leadership with Security and AI capabilities. We work primarily in the incubation space, focusing on new and emerging products and features, ensuring customer success and adoption in the early product stages while iteratively readying our scale engines such as the field, partners and FastTrack.

In this role, you will be in close cooperation with Engineering, Product Marketing, Sales, and other organizational stakeholders to drive impact of committed Objectives and Key Results (OKRS) for IDNA across Security. You will bring thought leadership and strategic contributions, as well as programmatic changes to customer adoption efforts, evolving them into a consistent, repeatable framework with measurable outcomes. As part of the Leadership Team, you will need to promote an AI - driven, experimental mindset to make sure your team and the broader organization thrive.

Required/Minimum Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 4+ years people management experience.
• 8+ years experience in product management or related discipline with a track record managing complex / cross-group projects with many partners and stakeholders.
• 4+ years of experience engaging with customers and managing expectations in customer-facing roles.
• 3+ years of experience with Microsoft’s broader security product suites including Defender, Purview, Entra and Intune.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 6+ years people management experience.
• 5+ years (or equivalent) technical pre-sales and technical consulting / delivery experience.
• Experience delivering concise and fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, developers).
• Experience evaluating and translating customer needs, requirements, and challenges, identifying solutions (positioning, technology, business value, prioritization), and communicating improvement opportunities to technical and non-technical stakeholders.
• Familiarity with AI and ML concepts and application within an enterprise environment

Product Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 9, 2025.

#MSFTSECURITY

Leadership and team management: Lead and mentor a global team of product managers with deep expertise in sales, technical delivery, and competitive knowledge of cybersecurity, AI and Identity solutions. Generate energy, create clarity and deliver success across customer, partner product, business and culture. Foster a culture of diversity and inclusion, respecting diverse experiences and backgrounds to enrich perspectives on customers and products. Drive strategic contributions to shape a scenario-focused, customer-centric organizational culture.
Customer Engagement and field support: Support field sales teams during the pre-intent phase of engagements through Proof of Concepts, technical discussions, and competitive insights. Build strong relationships with technical sellers and partners, ensuring enablement programs are impactful and aligned with business goals. Meet directly with customers at all levels to unblock key accounts and scenarios, building trust and confidence with Microsoft.

Strategic Collaboration and impact: Collaborate closely with Engineering, Product Marketing, Sales, Partner and other organizational groups to align efforts, drive customer success and influence product change. Take single-threaded-leader accountability for these initiatives and impact.

Program and thought leadership: Develop sustainable, scalable, programmatic frameworks to enhance customer adoption, refining strategies through data-driven insights and measurable outcomes. Create thought leadership materials which impact product development and drive customer-focused solutions.

Continuous learning and innovation: Embrace ambiguity and actively learn to adapt to the latest technologies, including both Microsoft and 3rd party AI models, leveraging them to meet committed OKRs and customer impact.