Specialist - Support Solutions
Microsoft
Specialist – Support Solutions
Tokyo, Tokyo-to, Japan
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Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. As a member of the Unified Sales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SME&C Unified Digital Specialist will lead new business targeting throughout the territory and drive building upsell and cross sell engines together with the SME&C team and the Digital Sales Units. The focus of the Digital Solution Area Specialist role is to drive and close Unified Enterprise and Enhance Solution opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
- 3+ years of technology-related sales or services sales or account management experience
- OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
- OR equivalent experience
- Language fluency in Japanese
Additional or Preferred Qualifications
- 4+ years of solution sales or consulting services sales experience
- 4+ years of support solution delivery experience
- Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.
- Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
- Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
- Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.
Responsibilities
- Sales Execution
- Acts as a thought leader across solution areas to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by identifying and facilitating the removal of blockers to consumption by partnering with internal and external stakeholders
- Scaling & Collaboration
- Drives the sales orchestration to proactively ensure deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with account team.
- Technical Expertise
- Lead BDM and ITDM conversations, while leveraging and sharing competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
- Sales Excellence
- Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.