Technical Support Engineer (Azure Specialized)
Microsoft
Technical Support Engineer (Azure Specialized)
Sydney, New South Wales, Australia
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Special Requirements:
- Must be available to be on rotation to work critical cases as needed on weekends and public holidays through an on-call model.
- Must be an Australian Citizen (Permanent Residency is not eligible to apply).
- English: fluent in reading, writing and speaking
Required Qualifications:
- >6 months of scripting skills in PowerShell OR Linux Bash
- >2 years’ experience in one or more of the following technical areas:
- Virtualization concepts and virtual system administration (focus on VMware)
- Virtual Machine management
- vCenter management
- Virtual Storage Area Network (vSAN)
- Hyper-V configuration and administration
- On-prem, Virtual and Cloud Networking concepts such as VIPs, NAT, Load Balancing, DNS
- Azure Networking components (vWAN, Express Route, Global Reach, vNET peering, VPN)
- Troubleshooting Storage virtualization and Networking Virtualization
- Basic knowledge in Linux administration
- Knowledge of Microsoft Azure Platform services
Good to have:
- Experience with NSX-T
- VCP Data Center Virtualization
- VCP Network Virtualization
Preferred Qualifications:
- Bachelor’s degree in computer science, Information Technology (IT), or related field
- 5+ years technical support, technical consulting experience, or equivalent experience including a customer-facing or customer support role
- A working knowledge of the fundamentals of cloud computing
- Some experience with LDAP, Security, OS Internals concepts
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with development: tools, language, process, methods, troubleshooting
- Any experience with Open Source platforms and technologies would be useful
Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.