Support Escalation Engineer-Dynamics 365 Finance and Operations Platform

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Deep knowledge of Dynamics 365 FnO architecture and development tools.
• Experience with LCS, Azure DevOps, and data entities.
• Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
• Understanding of IIS, troubleshooting website issues, HTTP responses
• Network debugging skills (Fiddler, Network Monitor , Wireshark , Message Analyzer)
• Good knowledge of Microsoft SQL and Active Directory
• Strong debugging and performance tuning skills.

• Design and implement customizations using X++ and extensions in Dynamics 365 FnO.
• Manage integrations with external systems (e.g., IDMS, JSLT, Power Platform).
• Support data migration, environment setup, and release management.
• Collaborate with functional consultants and business stakeholders to translate requirements into technical solutions.
• Provide tier-3 support and root cause analysis for production issues.