Cloud Solution Architect - Azure and Identity
Microsoft
Cloud Solution Architect - Azure and Identity
Multiple Locations, Qatar
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure IaaS, Cloud Identity and Security as well as using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
As Mission Critical Cloud Solution Architect (CSA) you interact with the customer on a regular basis in a proactive and programmatic manner. You are familiar with the solutions and customer’s organization. You bring deep technical knowledge and “know me” of the overall solution and understand how it contributes to the customer’s business goals. You define and own execution of architectural updates to customer’s environment to meet optimization goals.
During a critical situation, you function as the customer’s single point of contact. You are the link between the customer, support and engineering. You provide the context of the solution and the impact of the current critical situation. You provide the available status information at the right level back to the customer.
Your proactive technical work lays the foundation for a successful operation of the solution. You deliver solution-oriented proactive services to ensure solution reliability, stability and optimal performance. You provide technology-specific deep technical expertise. You deliver ad-hoc trainings / workshops according to the customer’s needs. You ensure the solution is built & run according to leading practices and provide the technical knowledge to remediate issues.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
Strong Azure and Identity related experience.
As mentioned above, alongside proficiency in Azure Infrastructure, having knowledge in Cloud Identity is advantageous. Further specifics regarding skill sets are highlighted below.
Azure Infrastructure:
- High availability and disaster recovery features for IaaS components.
- Azure Governance / Cloud Adoption FrameworkAzure Policy, Management Groups, Governance / Compliance as Code
- ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell.
- Strong understanding of Windows and/or Linux Operating Systems
- Experience with Azure PaaS, WVD, Identity, or Azure Security offerings is a plus.
- Security concepts for Cloud Infrastructure and Microsoft Operating Systems
- Azure Kubernetes Service (AKS) and Containers / Docker knowledge
- Strong troubleshooting skills and support experience
- Face-to-face customer engagement skills
- Excellent written, oral and presentation skills
- Troubleshooting knowledge & skills, Microsoft Certifications and/or AWS qualifications desirable
- Degree qualification or equivalent experience
- Good understanding of Agile / Scrum / ITIL / Service Management
Cloud Identity :
- Experience in designing, implementing and securing Entra ID, B2B, B2C, Active Directory.
- Experience in integrating on-premises Active Directory with Entra ID (using eg. Entra ID Connect, Active Directory Federation Services)
- Experience in designing, implementing and securing Active Directory Federation Services.
- Experience with Microsoft Server products and implementation
- Certification in Microsoft or other Cloud Technologies or Security.
- Envision and deploy modern hybrid identity solutions (eg. Entra ID MFA, Entra ID Conditional Access, Entra ID Privileged Identity Management, Microsoft Entra External ID for partners (B2B)
- Microsoft Entra External ID for customers (CIAM), Entra ID Application Proxy, Entra ID App Integration and Access Management, Access Reviews, Identity Protection, Defender for Identity, just-in-time administration, passwordless authentication, user self-service capabilities)
- Understanding of OAUTH, OpenIDconnect, and SAML protocols
- Understanding of Identity Security, CIS/SCM baselines, Threat protection with Microsoft Defender for Identity, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics.
Responsibilities
Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including Developers, Administrators, Security and Data Engineers.
Additionally, responsibilities include:
• Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.
• Deliver Onboarding Assessments and define and drive Delivery Plan
• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs (Cloud Solution Architects) and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments
• Ensure successful delivery of remediation activities
• Identify trends, analyze and coordinate delivery opportunities
• Provide case trend analysis and recommend remediation activities during regular customer reviews
• Function as a Trusted Advisor and provide advisory support with deep technical focused analysis and KnowMe.
• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.
• Provide RCA in coordination with AED (Azure Engineering Direct) for critical incidents (Sev A/0)
• Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery.