Group Manager, Field Operations
Microsoft
Group Manager, Field Operations
Bangalore, Karnataka, India
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Overview
Our team focuses on order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field.
Group Manager – Operations Deal Management is a people manager role that will work closely in conjunction with 1) Operational Deal Management (ODM) teams across Asia, 2) Other ODM Managers managing other Asia markets 3) Peers Transact Services and Vendor Operations Management and other peers from Europe & Americas, 4) key Sales and Marketing roles across Asia.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
- Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
- OR equivalent experience
- 4+ years management (e.g., people, project, process, vendor, change) experience
Preferred Qualifications
- A fluent command of English proficiency in verbal & written communication
- Deep working experience in Asia and / or business culture required.
- Sales operations background preferred.
- Tackle ambiguity, and match a fast-pace of delivery with minimal supervision.
- Exceptional ability to influence without direct authority.
- Exceptional virtual or remote teaming skills: facilitation, leadership, administration.
- Superior analysis, problem resolution, judgment and decision-making skills.
Responsibilities
Deal Advisory & Management: Enable a very efficient end-to-end deal advisory engine thru ODMs (enabling & unblocking vital operational touch points) that engages sales teams in each market, at desired timelines per deal maturity & related upstream steps (including influence & shape deal construct for transformational business deals). Engage across organizations to resolve complex deal issues as needed. Enable clear and concise communications to senior field & operations LT.
Market understanding: At any given point of time, have a clear view of what is critical to success for Microsoft Asia markets, evolving strategies to adapt by understanding customer & business trends etc. Amplify the voice of operations to field leadership and vice-versa from field to operations leadership on how Operations is (or needs to) enable / unblocks issues in each market.
Deliver on key metrics including Deal Quality and Deal Velocity
Close Management: Engage, enable and sustain a very tight fiscal close review rhythm with sales leadership across markets to 1) keep high focus on critical business deals, deal construct shaping, arrival and processing 2) ensure deal volumes are timely and qualitative 3) efficient processing through the operations process steps and 4) rich and focused communications from ODM to sales teams.
Organizational Leadership: Be the leader that enables 1) a successful ODM team realizing optimum business value 2) global thinking on evolving the global ODM organization through AI solutions 3) a diverse and inclusive environment within Microsoft Business Operations where great talent is developed and realizes their maximum potential.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others