Unified Business Program Manager
Microsoft
Unified Business Program Manager
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Unified Program Manager, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience.
- Experience in Program Management functions and project delivery roles.
Preferred Qualifications:
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 20, 2025.
Responsibilities
As a Unified Business Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will drive field enablement, adoption, and customer impact for the Cloud & AI Platforms Unified offerings and have accountability for KPIs including growth of Value Acceleration Services and attach of Unified offerings in every customer engagement.
• You will drive the landing and adoption of Unified Value Acceleration Services (VAS) offerings in the assigned geos – through active coaching, analysis, tracking, and hands-on support for STU and CSU teams to Unblock and Accelerate adoption including participation in customer engagements
• You will be responsible for standardized tracking, analysis, and communications on progress and results for the Unified business in the assigned geos.
• You will be accountable for gathering learnings and actionable insights from execution through voice of the field and customer/partner and leveraging that to shape the quality of IP and Unified offerings.
• You will collaborate with Technical Pillar teams to develop the right offerings for Unified to enable ACR and Unified VAS revenue growth in the assigned geos. You will contribute to development and execution of campaigns for proactive, targeted engagerment by field teams to accelerate and grow Unified Value Acceleration Services adoption and revenue
• You will serve as the SME and Thought leader on customer priorities and challenges for adoption of the VAS offerings based on execution insights and market insights in your geos
• You will manage and drive effective weekly communications to field and Corp stakeholders. You will drive impactful Winwire practices, content management for Unified collateral, through effective integration with Corp and Marketing stakeholders.
• You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.
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