Customer Experience Product Manager -Security Community,

Share job

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate

We are looking for a passionate Customer Experience Product Manager -Security Community, who will improve our team, bring new solutions to our challenges, and lead programs that enhance the customer experience and product quality.

Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering product teams to create a better product, then we would love to have you on our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree AND 2+ years experience in product/service/program management or software development OR equivalent experience.
• 2+ years of outstanding product management or program management experience.
• 2+ years of experience. problem-solving, decision-making, and strategic skills, with curiosity and bias for action. Growth mindset and customer-development experience. Excellent communication and empathy skills with customers, partners, field, and engineering.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
• 2+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 2+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Experience with Microsoft Security products.
• Experience working with or in Microsoft Engineering
• Experience leveraging customer communities to drive feedback and influence product design and development.
• Self-starter, who can handle ambiguity and provide innovative solutions.

Product Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 8th, 2025.

#MSFTSecurity

• Lead and contribute to the Security Community.
• Expand and engage our customer community across diverse domains and regions for quality co-development with engineering.
• Work with feature PMs to shape customer engagements across the product lifecycle.
• Develop and improve infrastructure, collateral, and instructional design for optimal outcomes.
• Inform and empower the Security Community within and beyond the engineering team.

• Regularly collaborate and work across virtual teams within engineering to prioritize and execute key initiatives.
• Embody our culture and values