Business Program Manager
Microsoft
Business Program Manager
Redmond, Washington, United States
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Overview
The Third Party Vetting Operations (VetOps) team plays a critical role in ensuring that every Microsoft partner meets our standards of trust and integrity. VetOps is part of the Partner Lifecycle and Trust Operations organization within Microsoft Business Operations.
We foster a culture rooted in growth mindset, diversity and inclusion, and continuous improvement. As a Program Manager in VetOps, you’ll be at the forefront of operational innovation—applying AI in novel ways and setting industry benchmarks for compliance operations.
If you’re passionate about process improvement, thrive on data-driven decision-making, and enjoy working across teams to drive operational excellence, we encourage you to apply. This role is pivotal to enabling Microsoft to onboard customers and partners “with trust,” while reducing friction, cost, and risk.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
- OR equivalent experience
- 2+ Years of experience in Compliance, Risk, Vendor Management, or third-party vetting.
Preferred Qualifications:
- Advanced degree (e.g., MBA) or certifications (PMP, Lean Six Sigma).
- Experience in compliance, risk, or third-party vetting in large organizations.
- Global program experience and cultural fluency.
- Track record of driving measurable process improvements.
- Comfort with technical concepts and AI-driven operations.
- Proven ability to lead complex programs, manage multiple priorities, and drive change in global, cross-functional environments.
- Data analysis and problem-solving abilities. Proficient in Excel, Power BI, or SQL to track metrics and identify root causes. Continuous improvement mindset essential.
- Excellent written and verbal communication. Skilled at tailoring messages for a wide range of audiences and influencing stakeholders across levels.
- Collaboration & Leadership: Effective in matrixed organizations. Able to lead cross-functional workstreams and build strong relationships without direct authority.
Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 5th, 2025
Responsibilities
- Program & Performance Management: Own end-to-end vetting operations. Monitor key metrics (e.g., cycle time, backlog, quality), report to leadership, and drive performance improvements.
- Process & Policy Optimization: Lead continuous improvement efforts. Identify inefficiencies, update SOPs and templates, and provide feedback to policy and engineering teams to streamline vetting.
- Automation & AI Enablement: Champion automation and agentic AI adoption. Partner with Engineering and Data Science to reduce manual work and responsibly deploy AI-driven vetting enhancements.
- Cross-Functional Collaboration: Coordinate with internal teams (e.g., Legal, Engineering, Field Ops) to manage process changes, resolve issues, and align on new requirements or escalations.
- Vendor Management: Serve as the primary liaison for outsourced vetting teams. Set expectations, review performance, and lead improvement initiatives to enhance vendor quality and efficiency.
- Risk & Compliance Oversight: Ensure vetting aligns with Microsoft’s compliance standards. Monitor for red flags, resolve issues, and inform risk teams of emerging trends.
- Strategic Leadership: Drive strategic initiatives such as scaling operations, improving onboarding experiences, and shaping the future of VetOps. Influence cross-team priorities and mentor peers.