Director, Business Insights & Data Infrastructure
Microsoft
Director, Business Insights & Data Infrastructure
Redmond, Washington, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
As the Director, Business Insights & Data Infrastructure within the AI Strategy & Business Innovation organization, the Director, Business Insights & Data Infrastructure will support the General Manager along with the leadership team in creating, framing and executing on the high impact business strategies and coordinating strategic programs focused on transforming the experience for our customers across Microsoft. This is a high impact role that will drive strategy development, design and business execution of strategic programs.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Proven experience in data strategy, business insights, and infrastructure leadership roles.
- Experience managing complex projects and stakeholders under tight deadlines.
- Crisp oral and written communication skills to influence and align across diverse audiences.
Additional or Preferred Qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Ideally deep understanding of professional services, cloud transformation, and AI-driven business models.
- Exceptional analytical and modeling skills; ability to synthesize data across multiple altitudes—from strategic framing to detailed analysis.
- Demonstrated success in leading teams, developing talent, and fostering inclusive environments.
- Strong communication skills to deliver compelling narratives to diverse audiences.
- Drive and deliver high-impact results through both individual contributions and v-team efforts.
- Foster a culture of empathy, inclusion, and continuous learning.
- Influence senior stakeholders and lead cross-functional initiatives that drive impact.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 17, 2025.
#CES #GCS
Responsibilities
Business Insights Strategy:
- Define and execute a comprehensive insights roadmap aligned to revenue and profitability growth and transformation goals.
- Partner with business leaders to identify key metrics, trends, and decision-support needs.
- Translate complex data into clear, actionable narratives that drive strategy and execution.
Data Infrastructure Modernization:
- Lead the evolution of foundational data structures, including hierarchies, metadata management, and taxonomy alignment.
- Drive innovation in data delivery—transitioning from pull-based reporting to push-based intelligence via agents and automation.
- Ensure data systems are scalable, secure, and aligned with AI-driven transformation initiatives.
Benchmarking & Innovation:
- Benchmark internal business units and external industry peers using relevant KPIs and research databases.
- Identify performance gaps and innovation opportunities to inform strategic recommendations.
Other Responsibilties: