Senior Software Engineering

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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”.

We are the Azure Reliability team; a multidisciplinary engineering organization committed to making Azure the world’s safest and most reliable cloud. For Azure’s most critical services and products, we apply a Site Reliability Engineering (SRE) approach. Our software engineers work closely with product teams to enhance availability, reliability, observability, and operability across our planet-scale systems.

We prioritize long-term platform improvements through engineering over repetitive manual tasks. Increasingly, we leverage AI to amplify our ability to scale reliability across Azure. Our teams contribute to product architecture, share knowledge and code, and focus on building reusable solutions that benefit multiple teams and services.

As the SRE discipline evolves, we continuously learn from industry peers and contribute to its advancement by innovating within our group and sharing our insights publicly. Our team brings diverse professional backgrounds, both traditional and non-traditional, and we’re committed to growing diversity. We believe that an inclusive environment where everyone feels safe to contribute leads to better teams, better products, and a better workplace. We’re not looking for people who know it all; we’re looking for those eager to learn it all. If you thrive on collaboration, embrace challenges, and see mistakes as opportunities to grow, we’d love to meet you.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• 7+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration
• Experience working with large-scale distributed systems (e.g., cloud computing providers, SaaS services, etc., ideally with millions or billions of users) or similarly complex environments.

Preferred Qualifications

• Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices, and so on.
• 4+ years of design, build, or implementation of distributed service health – Specifically desired is a deep understanding and familiarity with MELT (Monitoring, Events, Logging, Tracing) design and implementation patters for large-scale distributed services.
• Previous experience as a technical lead that can drive engineering solutions.
• Aspire to grow as a person, as a teammate, and as an engineer.

Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.

Lead by example and mentor others to produce extensible and maintainable code used across products.

Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.

Drive continuous improvements in the architecture, code, features, operations and comprehensive use scenarios of products by leveraging end-to-end technical expertise.

Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products.

Demonstrate end-to-end expertise in distributed systems design, interactions between cloud technology layers.

Provide technical leadership in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.

Provides deep business and technical expertise as required to resolve major incidents.