Cloud Solution Architect (CSA) – Cloud & AI

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Imagine being part of a team where your ideas drive real impact and your passion fuels innovation in the age of AI. Here, you are empowered to push boundaries, create tangible value at scale, and collaborate with like-minded individuals who share your enthusiasm for transformative technology. As a member of our team, you’ll have the opportunity to shape the future, grow alongside dedicated professionals, and make your mark by helping our clients achieve more than they ever thought possible.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We’re seeking a Cloud Solution Architect (CSA) with deep expertise across Azure workloads, including AI, Applications, Infrastructure, and Data, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions, modernize applications, and optimize infrastructure on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud.

This role is flexible in that you can work up to 40% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

• Build trusted relationships with IT Executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for their success.
• Identify the business priorities of customer decision-makers to ensure that your activities and recommendations are relevant to their needs.
• Actively promote strategic initiatives that support the success of the customer project while consistently engaging in risk mitigation efforts.
• Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft’s best practices and frameworks like CAF and WAF.
• Drive technical excellence across Azure workloads—including AI, Apps, Infra, and Data—ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness.
• Own the end-to-end technical gouvernance for a defined set of strategic accounts, ensuring alignment with customer success plans and maximizing the value of Microsoft investments.
• Accelerate Azure consumption and customer outcomes, resolving technical blockers, and providing delivery oversight for key engagements.
• Collaborate with internal teams and partners to design impactful delivery proposals and support execution with clarity and confidence.
• Actively contribute to Microsoft’s technical communities by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums.
• Stay ahead of the curve by maintaining advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, Fabric, and more.
• Inspire customer innovation by helping them adopt AI at scale, guiding them through their transformation journey with confidence and clarity.
• Demonstrate a growth mindset by continuously developing your skills, aligning with business priorities, and contributing to a culture of learning and excellence.