Cloud & AI Solution Architect Manager - CTJ - Top Secret

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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

Microsoft Federal Overview

Microsoft Federal delivers a single unified organization centered around our customer. This organization is a first-of-its-kind for Microsoft, bringing together expertise, knowledge, and insights across our teams. All critical customer functions are brought under the same organizational umbrella, bringing the breadth and depth of our expertise into razor-sharp focus on serving the U.S. Federal Government.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

We aspire to...
• Deliver the best technology to enable mission-critical work
• Support fast-paced innovation with the U.S. Federal Government
• Drive focused, thoughtful, end-to-end delivery tailored to unique customer needs
• Continuously advance security processes within our long-standing engagement approach

What Joining The Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more, and security, data protection, and privacy are vital pillars in our mission. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

As a Cloud & AI Solution Architect Manager, you will run a team of Cloud and A.I. Platforms Architects who enable customers to achieve their goals and outcomes - based on their investments in Microsoft technology. Leveraging your expertise of leading technical teams, you will drive the team to ensure customers get value from their Microsoft investments. You and your team will have responsibility for driving key infrastructure technologies and concepts such as Azure Landing Zones, Architecture Design Sessions, Cloud Migration Efforts, Azure Virtual Desktops (AVD), and plenty more.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• 2+ years of experience in cloud security and working with AI technologies, particularly in the context of Azure infrastructure and/or similar cloud environments

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• 5+ years experience in technical sales, engineering, or consultative delivery.
• 2+ years experience driving change management or technical adoption.
• Excellent Technical understanding of Microsoft Azure solutions and the ability to articulate the end-to-end security value proposition.
• Experience applying design thinking to build architectures that integrate governance, policies, and customer systems.
• Infrastructure design and deployment experience, including Azure Landing Zones, cloud networking, and data center migrations.
• Ability to understand customer business outcomes and align technical solutions to deliver measurable value.
• Experience with sales processes, pipeline management, and operations for IaaS and PaaS (preferably Azure).
• Familiarity with Cloud security and AI as they relate to Azure infrastructure.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 28, 2025.

Customer Centricity

• Customer Satisfaction – Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging domain expertise to enable defined Customer Success Plan outcomes.
• Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

• Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value: Coach the team to develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's security value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area
• Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP.
• People Leadership
• Model our culture and values by leading your team through change, helping them understand the business model and/or role changes
• Coach your team on driving customer outcomes to help your team adapt and learn
• Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals

Technical Leadership

• Learn It All: Role model the Self Learner mindest through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals
• Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Additional Responsibilities

• Hire, on-board, develop, coach, mentor and evaluate Azure Infrastructure Architects and Engineers. Set a clear bar for role excellence, collaboration, and delivering impact.
• Build and maintain a diverse and inclusive team of Azure Infrastructure professionals with a passion for exceeding customer expectations.
• Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders to land and drive role clarity, account coverage, project assignment and effective cross-team collaboration
• Enable your team to establish customer relationships with executives in Infrastructure roles while establishing your own. The goal is to create a comprehensive partnership with the customer throughout their ownership lifecycle that maximizes usage.
• Ensure your team delivers high quality production deployments that are resilient and successful.
• Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
• Engage with the area’s most strategic customers as executive sponsor to accelerate Azure adoption and help our customers improve their infrastructure posture.
• Management - Experience or aptitude for people management.
• Change - Experience or aptitude for driving change management or technical adoption.
• Collaboration - Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
• Communication - Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills.