Sales Operations Program Manager - Americas Field, Financial Services Operating Unit
Microsoft
Sales Operations Program Manager – Americas Field, Financial Services Operating Unit
Multiple Locations, United States
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Overview
The Americas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. The team helps scale execution, operationalize business & sales programs, drive business strategy, sales, and partner transformation that accelerate Microsoft’s business objectives locally. This role is focused on supporting the US Financial Services Operating Unit (OU).
We are looking to hire a Sales Operations Program Manager – Americas Field, Financial Services Operating Unit to lead excellence in Sales Operations through orchestrating and improving key processes across the financial services segment Operating Unit within the Americas. This role is a key business partner for the OU and effectively scales by utilizing standard platforms and processes. You will need to be solution-oriented, enjoy problem solving and develop effective partnerships across Sales Managers, Sales Excellence, Chief of Staff, Americas BSO Program Leads, Finance, and Incentive Compensation teams to support execution.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Qualifications
Required Qualifications
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Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
OR equivalent experience
- 4+ years of experience in any combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning.
- 3+ years leading strategic deliverables with executive sales leaders, delivering data-driven insights, and building trusted partnerships across complex, enterprise sales organizations.
Preferred Qualifications
- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.
- OR Master's Degree in Business Administration, Organizational Design, or related field
- Understanding of business management and analysis for enterprise sales organizations.
- Ability to effectively prioritize and meet deadlines, adaptability during execution.
- Ability to deal with ambiguity and changing business environments.
- Advanced conceptual, analytical, and problem-solving abilities.
- Ability to use data & insight with PowerBi, Excel, etc. to support business outcomes.
Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 15, 2025.
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Responsibilities
- Drive Excellence in Core Sales Operations - Lead and drive sales process enablement, insight, and execution locally to achieve excellence in sales operations programs - Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning. Partner with OU Leadership and Sales Excellence Lead (SEL).
- Manage Field Escalations - Be an advocate and drive resolution for field escalations. Advise and provide recommendations to support policy/compliance, keep field informed on escalation status and outcomes through closure (scorecard, revenue, international accounts, compensation, tools)
- Enable Business Insight - Provide data-driven insights for sales execution, based on standard reporting, to address business goals.
- Empower Success - Partner with OU SEL to leverage standard reports to improve local execution and sales discipline. Drive adoption and usage of MSX Insights (our BI platform) as the standardized sales field reporting tool. Identify and represent field for iterative tool/reporting/process simplification and refinement with BI team.
- Lead in Sales transformation - Contribute ideas for Americas BSO to give time back to field, improve our workflow, influence WW teams, and enable continuous improvement for sales operations processes. Innovate to deliver standards which enable speed, efficiency, and scale in the business and for the assigned operating unit (OU).
- Influence Team Culture - Actively contribute to our culture of inclusion, peer learning, and fostering collaborative cross team partnerships.
- Other