Cloud Solution Architect (CSA) – Cloud & AI Apps

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The Global Customer Success (GCS) organization, an organization within Customer Experience & Success, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers.

Join our expanding and culturally diverse iCSU team as Solution Architect (CSA) AI Apps and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling data products and services, but also because we provide a differentiated and connected customer experience. You will become member our passionate, collaborative, and innovative team of experienced CSAs in Asia who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them being at the Frontier of AI innovation.

We are looking for a Cloud Solution Architect (CSA) to help customers bring their AI-powered applications to production scale on Azure. In this customer-facing role, you’ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, App Services, GitHub, and data platforms. As part of the Cloud + AI Apps team, you will deliver engagements leveraging existing Repeatable IP and execution engines with accountability for delivery excellence, consumption growth, and successful deployment for the customer. You will ensure production readiness of mission-critical workloads and contribute to reusable IP that scales impact. You’ll be certified in priority workloads like Azure AI Foundry, AKS, Cosmos DB, and GitHub, and collaborate with customer executives, developers, and engineers to turn innovation into real-world outcomes.

This role is flexible in that you can work up to 50% from home

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• Proven experience architecting and implementing enterprise-grade cloud-native solutions with AI capabilities – preferably pre-existing knowledge of Azure.
• Proven experience implementing cloud-native applications in Python or .NET with generative AI capabilities.

• Professional-level fluency in Korean is required, to support Korean-speaking clients.

• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• Experience implementing hands-on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and / or with Microsoft Teams Extensibility.
• Passion in accelerated development workflows leveraging AI-first software development environments (e.g., GitHub Copilot, Cursor, Claude Code).
• Breadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure and network design, and subject matter expertise in data analytics and big data processing.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

• Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
• Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
• Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
• Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
• Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
• Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
• Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.
• Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.
• Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
• Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities.
• Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
• Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.