Principal AI Product Designer

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Are you passionate about working with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, and designing for experiences in solutions supported by AI.

The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges.

We work closely with our customers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform.

We are looking for a Principal AI Product Designer with strong human factors, design research, and product design skills to join our expanding team. In this role, you will explore, inform and influence the solutions we build with our customers, ensuring products and solutions that are human-first in their support of business outcomes.

We value Design because we know it gives us a holistic view of how business goals and human experiences are affected by interactions between data, algorithms, context, logic and interfaces.

The ideal candidate not only knows how to inject the best design and research approaches into projects, but is also experienced in working with data to infer insights and use those to inform design decisions for relevant and responsible solutions. You will need to have business acumen to understand customer problem spaces across the varied industries we work in and carry out design research to uncover unstated needs and help define customer solutions. Our focus is on projects where AI is a significant part of the solution so literacy in this space, and familiarity with responsible AI is necessary. You play a role in guiding our customers' AI endeavours, so you should have experience understanding and managing expectations across a varied, cross-functional landscape of stakeholders.

As well as customer teams, you will also be working directly and closely with Microsoft Data Scientists, Program Managers and Engineers to drive human-first outcomes. Our work on projects is often changing and ambiguous, so your approach must be flexible and creative.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Bachelor's and/or Master’s Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND industry experience working in product or service design
• OR equivalent industry experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
• Demonstrable experience working on AI/ML products or systems
• Proficient with relevant design tools (e.g. Figma) and iterative product design processes

Additional Preferred Qualifications

• Knowledge of responsible AI principles, and artificial intelligence technologies
• Experience working with ambiguous scope and/or in complex settings to deliver design and product outcomes
• Ability to drive cross-functional understanding of research findings and drive tangible outcomes within teams
• Experience shipping products, services or delivering outcomes to customers end-to-end from discovery to release
• High calibre of communication and storytelling skills, ability to influence human-centered approaches and choices
• Familiarity with creating interactive prototypes or artefacts directly with code, or via design to code tooling
• Experience working as part of geographically distributed, diverse, and virtual teams
• Enjoy travel and are comfortable with travel up to 25%

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• Understand and illuminate the business opportunity or problem space in projects across varied customers and industries
• Initiate, design and execute varied approaches for research and data collection, and use it to drive relevant insights throughout the product development lifecycle
• Facilitate stakeholders in design-led ideation and product specification
• Produce high quality product and experience designs that are fit for purpose and in line with relevant principles, starting with responsible AI
• Inform, guide and deliver detailed definitions for end to end experiences
• Create impactful artifacts including visualisations of findings & insights which are visually rich and bring clarity to the space being studied
• Represent the disciplines of Design and Design Research within technically oriented, multidisciplinary teams
• You will embody our culture and values