Senior Resilience Specialist Lead
Microsoft
Senior Resilience Specialist Lead
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Microsoft’s Detection and Response Team (DART) is seeking a skilled and highly organized Senior Resilience Specialist Lead to design, develop, and maintain proactive offerings that increase our customer’s security cyber resilience in the face of evolving threats. This role combines deep technical expertise with development of security-focused offerings, as well as leadership and collaboration across global teams.
You’ll be part of a globally distributed, mission-driven team that responds to some of the most complex and high-impact cybersecurity incidents in the world. You’ll work alongside experts in threat hunting, reverse engineering, infrastructure containment and recovery, helping to shape the future of Microsoft’s incident response capabilities.
Join a world-class security team dedicated to helping organizations stay ahead of cyber threats. As a Senior Resilience Specialist Lead, you’ll design and deliver cutting-edge resilience and incident response offerings that empower customers to anticipate, withstand, and recover from attacks. This is a role for someone passionate about proactive security, innovation, and customer success. Additionally, as a Resilience Specialist you will oversee customer relationships, ensuring that delivery processes align with business objectives and maintaining high standards of service delivery.
This role is for professionals who not only excel in technical acumen and are passionate about cybersecurity, but also demonstrates robust capabilities in engaging with clients and want to make a global impact by helping organizations improve their cybersecurity resilience.
This role is flexible in that you can work up to 100% from home, however up to 75% travel to deliver onsite with customers may be required.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Master's Degree in Statistics, Mathematics, Computer Science or related field
- OR 5+ years experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection.
- 3+ years of experience in development and delivery of workshops and tabletops
- Ability to travel up to 75% to deliver onsite with customers.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
- Doctorate in Statistics, Mathematics, Computer Science or related field
- OR 6+ years experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection.
- 3+ years of guiding stakeholders and achieving agreement among individuals at all levels of experience.
- 3+ years of professional experience in areas such as project management, operations, process enhancement, cybersecurity, or related sectors.
- Effective interpersonal and communication abilities, conducive to productive collaboration within diverse team structures.
- Proactive approach in initiating actions and advocating for improvements to establish more streamlined and effective development and delivery processes.
- Familiarity with project management methodologies
- Cloud security experience in hybrid environments.
- Expertise in frameworks like NIST CSF, MITRE ATT&CK, ISO 27001.
- Certifications such as CISSP, CISM, or GIAC (GCIH, GCFA)
- Willingness to pursue a security clearance, if not already in possession of one.
Security Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 1, 2025.
#Cybersecurity #MicrosoftIR #IncidentResponse #Resilience
Responsibilities
- Lead Proactive Security Initiatives
- Develop and launch advanced resilience programs, readiness assessments, and threat modeling engagements.
- Drive continuous improvement and measurable risk reduction.
- Elevate Incident Response Readiness
- Deliver tabletop exercises, cyber range simulations, and playbook development to prepare customers for real-world threats.
- Align offerings with global best practices and compliance standards.
- Inspire and a High-Performing Team
- Engage with peers and internal partners for development and delivery
- Mentor security professionals, foster growth, and maintain a culture of collaboration and excellence.
- Ensure operational rigor and quality across all engagements.
- Be a Trusted Advisor
- Engage directly with enterprise customers and executive stakeholders.
- Translate technical insights into actionable strategies that strengthen resilience.
- Collaborate Across the Ecosystem
- Partner with delivery, analyst, engineering, threat intelligence, and operations teams to enhance service capabilities.
- Influence offerings roadmaps through customer feedback and field insights.
- Other