Account Manager

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Microsoft’s Enterprise Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes, and driving revenue growth for Microsoft.

As an Enterprise Account Executive, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers’ desired business outcomes and achieving Microsoft’s business objectives.

Leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies.

With a proven history of innovating technical solutions to achieve customers’ business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers’ AI vision and to ultimately become their trusted technology advisor.

This role is flexible in that you can work up to 50% from home, working in-office 2 days per week.

This role is a true “Path Finder” - the first of its kind - tasked with shaping the approach for a future team and setting the standard for how we support Chinese enterprise customers as they expand globally. It is designed to support the downstream accounts sitting in Europe, majority in Germany and is the key bridge to have local customer coverage with in-time response, while connecting back to China Enterprise Commercial team resource pool to strengthen the quality support.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND several years' experience in technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.

• Fluent in both German and Mandarin (spoken and written); English proficiency required at a working level.

• Currently based in Germany.

• Technical background with a strong understanding of cloud (Microsoft Azure) and AI solutions.

• Prior experience with Microsoft, AWS, or Google, and knowledge of both Microsoft products and competitor offerings is highly valued.

• Experience worked on technical products and understood how they integrate into business environments.

• Self-motivated, comfortable with ambiguity, and able to act as a bridge between German customers and the China-based team.

Preferred Qualifications (PQs)

• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND relevant technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience in manufacturing / retail / consumer electronic industry.

• Understand both Germany and China manufacturing and other industry market - Experience in industries such as manufacturing, automobile, IoT, or similar is highly preferred.

• Experience in digital transformation or using technology to drive customer business outcomes.

• Pre-Sales experience.

• Ability to independently solve problems and provide local judgment before escalating to the China-based team.

• Prior experience and knowledge of both Microsoft products and competitor offerings is highly valued.

• Security experience is highly valued.

• Customer Cloud & AI and Security Strategy Leadership - Document and articulate the customer’s business objectives, technology landscape and Cloud & AI and Security strategy.

• Technology Relevant Trusted Seller - Drive Microsoft Business growth including partner co-sell motions and governance around consumption and intent to use Technology Leadership across Solution Areas - Lead AI, Azure Cloud(including data and migration) and Security, conversations across the rooms of the house showcasing how they align to the customers business priorities.

• Industry Knowledge – Apply expertise in customer businesses, technology platforms and industry to build AI strategy with the customer that is aligned to business outcomes. Challenge customers’ assumptions with constructive dialogue about their business and technology.

• Influences technology virtual teams to use the right technical architecture for the customer, utilizing the best of Microsoft and partners to adopt our solution areas.

• Contribute to the delivery of regular (e.g., quarterly, monthly) industry/technology briefings to customer technology stakeholders.

• Use existing readiness resources to support the development of enablement plans for assigned customers to develop and expand their technical product capabilities and contribute to innovations to accelerate meeting goals for customer capacity while maximizing reach and impact.

• Act as a “Path Finder” by pioneering this new role, providing feedback and insights to refine the approach, and helping to establish best practices for future hires in similar positions.

• Build trusted relationships with key accounts by regularly visiting customers, engaging in technical and business discussions, understanding their IT operations & development plans, and identifying new business opportunities.

• Deliver professional advice and rapid responses to urgent customer needs, coordinating with both local and China-based teams as needed.