We are looking to hire a Cloud Solution Architect (CSA) - Power Platform - based in Melbourne or Brisbane. This is an entry‑level Microsoft role designed for early‑career talent, typically with 1–2 years of professional experience.

The AI Business Solution CSA team are positioned as end‑to‑end Copilot & Agentic AI advisors. CSAs responsibilities include:

• Drive Copilot adoption across M365, Chat, Agents, Power Platform, and D365
• Expanding usage and helping customers scale
• Inspire and guide C‑suite & business leaders on their AI strategy and transformation journey through accelerated implementation and adoption.

• Provide architectural leadership and ensure solutions align with best practices

Responsibilities of the role:

• Learn how to act as the voice of the customer from feedback tools and systems with direct coaching and guidance from more experienced peers.
• Learn how to assist with identifying and translating customer problems into industry solutions.
• Develop the capability to deliver and ensure a seamless and connected customer experience with minimal guidance.
• Learn how to identify, escalate, and mitigate blockers using appropriate tools.
• Learn how to deliver solutions in line with company methodologies with direct coaching and guidance from more experienced peers.
• Supports team in identifying new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale with direct coaching and guidance from more experienced peers based on business value to customer and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.
• Learn how to operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with direct coaching and guidance from more experienced peers.
• Participate in virtual teams around technologies and customer/partner challenges, developing an understanding of Microsoft architectures.
• Identify gaps that enable solutions to scale across customers with direct coaching and guidance from more experienced peers.
• Proactively capture opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
• Learn how to actively listen to and respectfully challenge customers and build trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements.
• Learn how to deliver solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation) with direct coaching and guidance from more experienced peers, following proven practices and patterns to prepare customers for operational readiness and achievement of their business goals.
• Learn how to operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with direct coaching and guidance from more experienced peers.
• With direct coaching and guidance from more experienced peers, learns how to prioritize among competing demands in their work and identify where impact occurs with customers to ensure alignment with business priorities and goals.
• Learns how to identify, escalate, and mitigate blockers using appropriate tools and processes to assist in accelerating solution deployment, value realization and usage/consumption with direct supervision.
• Learns how to act as the voice of the customer, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities leveraging relevant insights from feedback tools and systems with direct coaching and guidance from more experienced peers.
• Develop technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI).
• Participate in team/organization readiness and upskilling activities, learning technical and non-technical concepts and proven practices.
• Participates in virtual teams (v-teams) around technologies and customer/partner challenges, developing an understanding of Microsoft architectures and their context in the competitive landscape.
• May actively participate in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings with their direct team with direct coaching and guidance from more experienced colleagues.

• Required/minimum qualifications

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.